Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
Bug Report: Dual Preview + YouTube
[Post New]
Hi Guys,

Love your product and been with you a few years now, recently moving to 365+PD17 hoping this would be fixed... but it's still present and driving me crackers. Apologies if there is a better way to log bugs, I couldn't find it, and maybe other users would benefit on seeing this if there is a workaround.

Gonna try with popout window and YouTube minimised for next few hours (instead of Dual Preview).

Cheers!

Bug Outcome
Varies between PD17 crashing and complete PC lockup, requiring pulling the plug.

Reproducing Error
Bug only occurs whilst using dual monitors, with Dual Preview switched on.
I typically have YouTube playing music videos on my secondary whilst editing.

Additional info
Primary is 4K TV
Secondary is 1080p monitor
PC is Win10 Home (v1803, OS build 17134.766) 64bit, i7-6700K, 32GB, GTX980Ti
Current projects share 1034 clips in Media Library, with shadow files turned on.

This message was edited 1 time. Last update was at Jun 07. 2019 09:34

Philwild [Avatar]
Senior Member Location: Hemel Hempstead, UK Joined: Oct 05, 2017 12:04 Messages: 208 Offline
[Post New]
You should report this to Cyberlink here https://www.cyberlink.com/support/index.html

They do not monitor this forum.
[Post New]
Quote You should report this to Cyberlink here https://www.cyberlink.com/support/index.html

They do not monitor this forum.

Cheers for flagging that for me!

I've now raised it as a support ticket... will update this thread if any solution or workaround is found.
Powered by JForum 2.1.8 © JForum Team