I have the same problem too - audio starts about 1 minute early and continues 1 about 1 minute early - makes editing impossible - latest version - tried MP3 and WAV, gone thru all the youtube videos - no luck - been using it for years to make much the same sort of video

Can't really use the software!

Quote I have the same problem too - audio starts about 1 minute early and continues 1 about 1 minute early - makes editing impossible - latest version - tried MP3 and WAV, gone thru all the youtube videos - no luck - been using it for years to make much the same sort of video

Can't really use the software!

If you'd like the forum community to help, please upload a source clip that has this issue to Google Drive, DropBox, OneDrive, etc. and paste the link to it here.

Maybe the audio and video aren't perfectly in sync in the source clip, and we can offer some ways to sort that out. We can also help determine if the problem might be with your computer, installed codecs, or other settings.

Quote

If you'd like the forum community to help, please upload a source clip that has this issue to Google Drive, DropBox, OneDrive, etc. and paste the link to it here.

Maybe the audio and video aren't perfectly in sync in the source clip, and we can offer some ways to sort that out. We can also help determine if the problem might be with your computer, installed codecs, or other settings.

Here is the liknk - audio comes in WAY too early then it speeds up - I have made over 100 video with this and never had a problem

I tried opening several old P. Director files and they do the same. Turned off Hardware Acceleration and deleted temp file - no change - V. 16 No updates available

https://drive.google.com/open?id=10oCLnf-B7OU7Y2SsFJiAKdteEBy1jR2f

thanks Brian

Thanks for the screen recording. Have you tried producing it as-is and see if the audio is in sync in the produced version? I realize you can't make the proper edits as things currently stand, but this will help narrow down the possible suspects.

I originally asked for a copy of the source clip (not a screen recording), but seeing that this is a clearly project level issue, I'd like to ask you to pack the entire project (File > Pack Project Materials...) to a Google Drive folder so other people can open it up and test it. If you're not comfortable doing that, you may want to open a support ticket directly with tech support.

You've also posted on an existing thread in the PD Mobile forum, but your recording shows that you're using the full/desktop version. What is the exact version number? Please read this sticky thread, and supply that along info with the DxDiag results so we can try and help you further.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote Thanks for the screen recording. Have you tried producing it as-is and see if the audio is in sync in the produced version? I realize you can't make the proper edits as things currently stand, but this will help narrow down the possible suspects.

I originally asked for a copy of the source clip (not a screen recording), but seeing that this is a clearly project level issue, I'd like to ask you to pack the entire project (File > Pack Project Materials...) to a Google Drive folder so other people can open it up and test it. If you're not comfortable doing that, you may want to open a support ticket directly with tech support.

You've also posted on an existing thread in the PD Mobile forum, but your recording shows that you're using the full/desktop version. What is the exact version number? Please read this sticky thread, and supply that along info with the DxDiag results so we can try and help you further.

Hi - not sure about mobile thread? anyway on desktop - here are all the files in ZIP - hope that works

https://drive.google.com/open?id=1wx7OyxDDNAvnXT6NCzUo2fPjM87a3ZlP

the produced file is NOT out of sync. thanks again for fast response - much appreciated

Thanks for the project files. I don't have PD16 any longer, but I can open the project and things play successfully over here in PD18. There's a weird bug though, if I have the project's Audio channels: set to 5.10 Surround because it makes the woman's vocals play veeeerrrrryyyy slowly and she sounds like a man with a very deep bass voice.

By chance is that what you have on your end, or is it set to Stereo?



Try changing it and see if that affects the problem in any way, for better or worse.

If not, and since the problem is clearly only on the preview side, and since even your older projects seem to be affected by this issue, I think we need to know more about your computer. Can you please follow the steps here and run the DxDiag test and attach the results?

Quote Thanks for the project files. I don't have PD16 any longer, but I can open the project and things play successfully over here in PD18. There's a weird bug though, if I have the project's Audio channels: set to 5.10 Surround because it makes the woman's vocals play veeeerrrrryyyy slowly and she sounds like a man with a very deep bass voice.

By chance is that what you have on your end, or is it set to Stereo?



Try changing it and see if that affects the problem in any way, for better or worse.

If not, and since the problem is clearly only on the preview side, and since even your older projects seem to be affected by this issue, I think we need to know more about your computer. Can you please follow the steps here and run the DxDiag test and attach the results?

I am on Stereo - I tried surround and no change here is the diag file thanks!

Ok. That 5.1 bug first appeared in PD17 and it still seems to be present, so I'm glad that isn't affecting PD16.

The DxDiag looks ok, although there have been several nVidia drivers released since you last updated in July. Here's the latest version for your GT 740.

I wanted to try changing the audio files, so I used AudioDirector to boost the sound level by 1dB and then used the new .wav files in the project.

To test this out, please follow these steps exactly:

1. Locate the folder where your 4 .wav files for this project are located


2. Rename each one with a simple change, like ExtraEdge1.wav. As long as each name is different from the original, this will work


3. Download this zip file, then extract the 4 new .wav files to the same folder as above


4. Open PD and this project again, and see if the new audio clips make any difference


5. If not, you can close PD, delete the new audio clips, and rename the original clips so nothing will have changed

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote Ok. That 5.1 bug first appeared in PD17 and it still seems to be present, so I'm glad that isn't affecting PD16.

The DxDiag looks ok, although there have been several nVidia drivers released since you last updated in July. Here's the latest version for your GT 740.

I wanted to try changing the audio files, so I used AudioDirector to boost the sound level by 1dB and then used the new .wav files in the project.

To test this out, please follow these steps exactly:

1. Locate the folder where your 4 .wav files for this project are located


2. Rename each one with a simple change, like ExtraEdge1.wav. As long as each name is different from the original, this will work


3. Download this zip file, then extract the 4 new .wav files to the same folder as above


4. Open PD and this project again, and see if the new audio clips make any difference


5. If not, you can close PD, delete the new audio clips, and rename the original clips so nothing will have changed

Hi -- installed new drivers and tested quickly - seems to have fixed thanks!