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PDVD14 UHD-BD won't play UHD Blu-ray
Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Jan 27, 2019 11:37
PowerDVD Version 14.0.1.9307Version Type: UHDBD-OEM

I'm trying to play a 4k HDR Blu-ray on my new Pioneer BDR-211UBK drive using the PowerDVD 14 that came bundled with the drive, after downloading PDVD 14's latest update. I'm running WIndows 10, all latest updates installed, using Intel graphics, on a i9-9900K processor on a Gigabyte Z390 UD motherboard (latest Intel graphics and other drivers installed), and an LG 49UJ6300 4k TV (HDMI connection). All components are HDCP 2.2-compliant. The Windows device manager shows an Intel Software Guard Extensions Device (SGX) and an Intel Management Engine device, properly functioning with the latest drivers installed.

When I try to play the 4K Blu-ray, PDVD pops up two windows. One has an error message (UHD cannot currently be played; check GPU and driver; error 01003). The other says it's installing components for UHD Blu-ray. Its progress bar advances in less than a minute almost to completion, but then it just hangs forever. If I exit PDVD and try again, the same thing happens. Same thing too if I run PDVD as administrator.

DxDiag attached. Help appreciated.
 Filename
DxDiag.txt
[Disk]
 Description
DxDiag report
 Filesize
112 Kbytes
 Downloaded:
639 time(s)

This message was edited 1 time. Last update was at Jan 27. 2019 11:51

QC2.0 [Avatar]
Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline
[Post New] Jan 28, 2019 03:53
Have you ever checked your platforms compatibiltiy with their Ultra HD Blu-ray advisor?

As the error code is related to graphics error, and I noticed there is a NVIDIA GPU functioning as main GPU on your platform.
Did you launch powerdvd on the NVIDIA GPU powered monitor first?

If advisor gives you a green pass on all items, contact cyberlink support for further assistance.

This message was edited 1 time. Last update was at Jan 28. 2019 03:54

Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Jan 28, 2019 07:34
Quote Have you ever checked your platforms compatibiltiy with their Ultra HD Blu-ray advisor?

As the error code is related to graphics error, and I noticed there is a NVIDIA GPU functioning as main GPU on your platform.
Did you launch powerdvd on the NVIDIA GPU powered monitor first?

If advisor gives you a green pass on all items, contact cyberlink support for further assistance.

Thanks for the reply. When tryinig to play a UHD BD, I've launched and run PDVD from the Intel-connected monitor.

My system meets CyberLink's advertised BD UHDrequirements (attached). The BD UHD Advisor inexplicably reports lack of SGX and "incorrectly installed" Intel Management Engine (attached), even though WIndows Device Manager reports both installed and working properly with the latest drivers (attached).

Also, it's odd that PDVD is satisfied enough to try "Installing components for Ultra HD Blu-ray", but the installation hangs just short of completion (attached).
Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Jan 28, 2019 07:37
Oops, it appears my attached zip file didn't go through. Here are the individual screen shots (first one).
[Thumb - Cyberlink BD UHD requirements.jpg]
 Filename
Cyberlink BD UHD requirements.jpg
[Disk]
 Description
 Filesize
374 Kbytes
 Downloaded:
32 time(s)

This message was edited 1 time. Last update was at Jan 28. 2019 08:35

Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Jan 28, 2019 07:40
And the remainder.
[Thumb - CyberLink Advisor Log.jpg]
 Filename
CyberLink Advisor Log.jpg
[Disk]
 Description
 Filesize
64 Kbytes
 Downloaded:
21 time(s)
[Thumb - SGX device and driver.jpg]
 Filename
SGX device and driver.jpg
[Disk]
 Description
 Filesize
83 Kbytes
 Downloaded:
25 time(s)
[Thumb - PDVD UHD component install hang.jpg]
 Filename
PDVD UHD component install hang.jpg
[Disk]
 Description
 Filesize
159 Kbytes
 Downloaded:
22 time(s)
Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Jan 28, 2019 08:31
One more.
[Thumb - Intel Management Engine device and driver.jpg]
 Filename
Intel Management Engine device and driver.jpg
[Disk]
 Description
 Filesize
88 Kbytes
 Downloaded:
15 time(s)
QC2.0 [Avatar]
Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline
[Post New] Jan 30, 2019 04:54
Switch your monitor order in Windows display setting, and set the Intel GPU connected one as first/primary screen.
After this setup, reboot Windows, and check the advisor.

If it still failed, go and contact their support.
Gary93632 [Avatar]
Newbie Joined: Jan 27, 2019 11:06 Messages: 6 Offline
[Post New] Feb 01, 2019 12:07
Quote Switch your monitor order in Windows display setting, and set the Intel GPU connected one as first/primary screen.

Thanks, making the Intel-connected monitor primary worked well enough to get me to the next step, which was to follow the instruction PDVD then started giving me to reinstall the Intel Management Engine (even though WIndows already thought both the IME and the SGX device were ok). Then PDVD's UHD-BD component successfully installed, and playback then worked properly.

This message was edited 2 times. Last update was at Feb 02. 2019 07:28

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