Wow, 23 reads and no ideas?

I sent my request off to CyberLink technical support, along with screen shots along with the DXDIAG system information results that show that I am using the latest drivers and that my system far exceeds the minimum requirements by a wide margin. I copied the text from my original post here and elaborated even further for clarity.

I did this because I am a field engineer for one of the largest business electronics manufacturers in the world and have been working comfortably with factory engineers in Asia for over twenty years. I understand the need for precision and clarity and do my absolute best to provide as much information at the beginning because there is a twelve hour time difference, so any additional requests will add another whole day to solving a problem.

I am mentioning this here because I got a response from CyberLink support. I am not going to publish it here, but what I will say is that it is a canned, pre-written response that is published all over their support sites, and I am incredibly angry and insulted.

I am insulted by the disrespect shown by not even bothering to read my inquiry. I know it wasn't read because every single thing that the canned response is asking for I provided in my initial request. Not some. All.

And I am angry because another full day will go by. They wasted their time and mine as well.

I just wanted to vent.

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I have one additional piece of information that might help someone out there solve this...

It doesn't play ISO's either, unless I mount it ahead of time, and then PDVD18 treats it like a disc in the tray. But I never had to do that in the past. I don't know if that functionality is different in 18, but in 17 if the ISO was in a folder and I played the folder, 17 would quickly and quietly mount the ISO in the background and play it.

I hope someone can assist here.

Thanks,

Dan

Well, no offense, here is an user forum, and you have your right to choose and put this emotionally.

I'm curious that if you install the previous powerdvd 16 or 17 again on this same platform, which the Windows has been reinstalled from scratch, does the blu-ray folder and ISO still play in previous powerdvd 17 currently?

It has big chance that all recent powerdvd versions won't do the playback again like what they did previously.
It can help us here think and sort out if the issue is limited to the very latest powerdvd 18.

Hi Dan,

you need to install a plug-in to play ISOs directly from PowerDVD as it was in all previous versions. You should be prompted to do so, when you try to play an ISO File. Not a big deal, just do it. For my understanding of the original issue: What are the benefits playing from a Blu-ray folder which obviously comes from an ISO image or the Blu-ray disk? Mount the ISO via Windows or the plug-in and here you go. If you want to get rid from all nasty stuff coming with a Blu-ray, it is pretty simple to convert it to one or more MKV file(s) with the stuff you are intrested in.

Cheers,
Johann

Quote Well, no offense, here is an user forum, and you have your right to choose and put this emotionally.

I'm curious that if you install the previous powerdvd 16 or 17 again on this same platform, which the Windows has been reinstalled from scratch, does the blu-ray folder and ISO still play in previous powerdvd 17 currently?

It has big chance that all recent powerdvd versions won't do the playback again like what they did previously.
It can help us here think and sort out if the issue is limited to the very latest powerdvd 18.

This machine has just 18 installed.

Quote Hi Dan,

you need to install a plug-in to play ISOs directly from PowerDVD as it was in all previous versions. You should be prompted to do so, when you try to play an ISO File. Not a big deal, just do it. For my understanding of the original issue: What are the benefits playing from a Blu-ray folder which obviously comes from an ISO image or the Blu-ray disk? Mount the ISO via Windows or the plug-in and here you go. If you want to get rid from all nasty stuff coming with a Blu-ray, it is pretty simple to convert it to one or more MKV file(s) with the stuff you are intrested in.

Cheers,
Johann

The benefits of playing from a Blu Ray folder is that over half of my 14TB (currently) are stored that way. I don't do MKV. I like Menus. I like the exras.

The ISO issue is minor. I don't mind mounting. But 17 played them by mounting automatically. I didn't have to download anything extra.