I hope you didn't install and uninstall the program multiple times -- there is a limit.

When you reinstalled the program, did you use something like REVO Uninstaller (PRO) to get rid of all traces of the previous install? You may want to try that or somethinng like that to get rid of everything including the inp files if they are assocated with PDVD. If you select to use REVO, there is a free trial of the PRO. Use the MODERATE Mode only.

Reinstall the program making sure your antivirus is off.

Just for information, did you buy the download directly from Cyberlink or a disc from Cyberlink or a disc or download from a third party? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hi,
Get the same Problem when i install the newest Patch.
And yes i reinstalled the Program 2 Times. Virus in only Windows Defender but i have the 1809 October Windows Update.

PowerDVD_18.0.2202.62_Patch_DVD180424-07

Dont know that theres a limit for reinstsllation. How many time can i reinstall it ???

And i bought it directly via Cyberlink DOWNLOAD.

So any suggestions ??? If no it works well without the Patch

Regards

Wolfgang

Quote I hope you didn't install and uninstall the program multiple times -- there is a limit.

When you reinstalled the program, did you use something like REVO Uninstaller (PRO) to get rid of all traces of the previous install? You may want to try that or somethinng like that to get rid of everything including the inp files if they are assocated with PDVD. If you select to use REVO, there is a free trial of the PRO. Use the MODERATE Mode only.

Reinstall the program making sure your antivirus is off.

Just for information, did you buy the download directly from Cyberlink or a disc from Cyberlink or a disc or download from a third party?

It seems the condition does not matter you install powerdvd how many times, or installation limit.

I didn't receive any similar problems in latest patched powerdvd 18 (version 2202).

Any unknown processes interfered/blocked powerdvd playback after patched?
Windows Defender is suck with many compatibility problems even for Microsoft games.

Quote I hope you didn't install and uninstall the program multiple times -- there is a limit.

When you reinstalled the program, did you use something like REVO Uninstaller (PRO) to get rid of all traces of the previous install? You may want to try that or somethinng like that to get rid of everything including the inp files if they are assocated with PDVD. If you select to use REVO, there is a free trial of the PRO. Use the MODERATE Mode only.

Reinstall the program making sure your antivirus is off.

Just for information, did you buy the download directly from Cyberlink or a disc from Cyberlink or a disc or download from a third party?

The program was bought and downloaded from Cyberlink. And I have reinstalled it 3 or 4 times with the same results. I don't remember the version of the download but I beieve is the latest one. I don't have the Revo unistaller.
I don't get any error messages from Defender, during installation or when trying to play a Bluray, so I don't believe that it has anything to do te error

Revo Uninstaller (Pro) has a free trial. You may want to try it or ask support if they think that it would be beneficial. Normal ininstallewrs may not pick up the .inp files. I've got a hunch that the file was corrupted. It MAY be a files that shows you have a legal copy of the program or one associated with the program or video plyback.

Did you search for it on your computer and click on it? Search the Internet for INP files and how to fix.

Here is a site that discusses the inp files; there are a lot more. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote I get the message "Error opening *.INP files. Please reinstall program" every time I start PowewrDVD 18. I tried support but no help at all ( of course I reinstalled the program, upgraded drivers etc.).
My computer is compatible with Blueray playback as the advisor says.
I can't find what are these INP files and where are used for.
Does anybody seen such a message before? is there a solution?

I have the same problem. Message after activation " cannot load Inp file". I contacted tech support twice. Their fist reply took two days and advised that this format(!) is not supported. I reexplained that PDVD does not accept any dvd and is not working at all. Still no reply after four days. I wrote to the customer service and still got no replies. Cyberlink does not list any phone## to talk to the real person, therfore we are at the mercy ot their emails. They do not give proper attention to the needs of the customer. I spend my money but there is no way to get the support when I need. And they dont seem to care at all. This is a shameful attitude. Instead they rely on us to resolve their software issues by ourselves in the forums. I requested my money back but have little hope that they respond. (Got the PDVD18 via download). Yet another issue. When I clicked in the help button, it said "connect to the Internet, just after the download.

Hi Nikolaev.
Yes that was EVER the Problem with Cyberlink.
The replys are useless for me because there is no INP FIle on my Computer.
Did you reed that Reply that they did not receive any messages that there are a Problem with the Update ??

If ONE Customer has the Problem they should care about it !!

But that WAS, IS and ever will be Cyberlink. Pay for the Stuff and then forget us,

So I'm with you

Quote


I have the same problem. Message after activation " cannot load Inp file". I contacted tech support twice. Their fist reply took two days and advised that this format(!) is not supported. I reexplained that PDVD does not accept any dvd and is not working at all. Still no reply after four days. I wrote to the customer service and still got no replies. Cyberlink does not list any phone## to talk to the real person, therfore we are at the mercy ot their emails. They do not give proper attention to the needs of the customer. I spend my money but there is no way to get the support when I need. And they dont seem to care at all. This is a shameful attitude. Instead they rely on us to resolve their software issues by ourselves in the forums. I requested my money back but have little hope that they respond. (Got the PDVD18 via download). Yet another issue. When I clicked in the help button, it said "connect to the Internet, just after the download.

Are you sure you're getting a loading error of *.inp files not *.imp files? What error code are you getting from PowerDVD? Please confirm..

Yes "Error opening *.INP files. Please reinstall program"

What you mean with IMP File. An IMP file is a project created by Logotron Imagine, an educational tool used by students to develop creative skills

Quote Are you sure you're getting a loading error of *.inp files not *.imp files? What error code are you getting from PowerDVD? Please confirm..

Quote Yes "Error opening *.INP files. Please reinstall program"

What you mean with IMP File. An IMP file is a project created by Logotron Imagine, an educational tool used by students to develop creative skills

This is what I'm getting (see attachment). Re-loaded the program 3 times, added the patch 2202 and my purchase was directly through Cybelink on-line

Quote


This is what I'm getting (see attachment). Re-loaded the program 3 times, added the patch 2202 and my purchase was directly through Cybelink on-line

BTW, never had this issue before. I upgraded to 18 like 3 to 4 months ago and used it without issue. This error and unable to play just happen like over the last couple of weeks.

Great !! Thats new. I did the same Procedure as you and yes you are right i use PowerDVD since many Years (started with Number 7)

I dont wanna try it again since a knew that there is a limited number you can install the Software.

I can Play almost every BluRay, DVD e.g. so i simply skipped the update.

Quote


BTW, never had this issue before. I upgraded to 18 like 3 to 4 months ago and used it without issue. This error and unable to play just happen like over the last couple of weeks.

Quote Great !! Thats new. I did the same Procedure as you and yes you are right i use PowerDVD since many Years (started with Number 7)

I dont wanna try it again since a knew that there is a limited number you can install the Software.

I can Play almost every BluRay, DVD e.g. so i simply skipped the update.

Yes it is truly sad when I can go back to previous versions right now and not have issues playing blurays and dvds. I upgraded to v18 for 4K (future proof - not like I really needed it) and now I can even play the basic disks.

How pathetic!

I have exactly the same error message after 4 failed installs on a Minix 32 bit media player running Win10. It will not play dvd's via a player nor will it play iso's. It will play mkv's. The embedded graphics chip is a Intel HD chip set.

I sent the error message and Dxdiag to Support.
[Cyberlink] Online Customer Support (QuestionID = CS001958379)

Their reply was to upload my iso's to Dropbox and resend all the Dxdiag info, etc. I already sent the first time...

I have 17 running on several PCs and they all work properly. This was a brand new PC so no previous versions exist.

I did a file seach on one of the other (working) PCs and could not find a *imp file anywhere. Did not check the registry. Presumably this file extension is unique to 18.

Ther is no Cleaner for 18 that I can see. Loathe to use a 3rd party product on an otherwise well functioning machine.

Open to all ideas and suggestions....

Did you find the IMPs.dll file in the powerdvd18 program folder path?
C:\Program Files (x86)\CyberLink\PowerDVD18\Movie

Quote Did you find the IMPs.dll file in the powerdvd18 program folder path?
C:\Program Files (x86)\CyberLink\PowerDVD18\Movie

Interesting...the error message refers to *.imp file. I will look for a IMPs.dll instead.

Thank you

Ok guys I fixed my freakin problem with these *.IMP errors. I haven't had a lot of time to figure out the solution.. but I went back to the original 1529 Power DVD v18 update/patch and installed it over the latest 2307. Didn't uninstall the latest version just patched over it.

I ran the PDVD and the error didn't come up at all. Still had the "Star Wars: The Last Jedi" bluray in there and hit "Play"; I finally got the "Loading Bluray" dialog box and lo and behold my bluray started playing.

Now that it's working, I'm totally gun-shy to update to any further patches (and there's like 3 or 4 more). I'm going to run on the 1529 patch for a while until I run into a concern that I need to think about applying any further updates.

Cheers and I hope this helps.

Quote Ok guys I fixed my freakin problem with these *.IMP errors. I haven't had a lot of time to figure out the solution.. but I went back to the original 1529 Power DVD v18 update/patch and installed it over the latest 2307. Didn't uninstall the latest version just patched over it.

I ran the PDVD and the error didn't come up at all. Still had the "Star Wars: The Last Jedi" bluray in there and hit "Play"; I finally got the "Loading Bluray" dialog box and lo and behold my bluray started playing.

Now that it's working, I'm totally gun-shy to update to any further patches (and there's like 3 or 4 more). I'm going to run on the 1529 patch for a while until I run into a concern that I need to think about applying any further updates.

Cheers and I hope this helps.

Ok.. I decided to test a bit more and this is what I found:

I immediately tried to patch back to the latest 2307 update and it broke again (got the *.imp file error once more). I went back to the 1529 and the issue went away.

Next I started to walk through the patches installing the versions in order from earliest to latest until the problem happened again. The issue occurred right away at patch 2202.

So for my testing, it looks like I can only patch to version 1815 and no further! Problem is in patch 2202 and later.

Again, hopes this works for anyone else having this problem. So far v1815 doesn't show any other issues with playback.

BTW, it would be good to get some feedback from others having this issue if this fix work for them or not..

[

OK, I went back as suggested and found the imps.dll in all my various PVD versions on my computers. So that's good. Shortly thereafter John at Support (thank you!) sent me a new dll to replace the current one and Voila! one happy camper...

It appears IMPs.dll is what loads the virtual optical drive.

One caveat though. right up to the current patch for 18 (as of 12/17/201 you will need to go back in and replace that dll again afterwards. Takes less than a minute.

Happy holidays everyone and thank you

Rob