Hi,

Others have recently reported similar issues.

Could you try a produce of your project in PDR17 and 15 and report back?

Could you also raise a support ticket and post the ticket no. here?

The more information the CS team has the better and will allow them to work more quickly to identifyng the issue.

Thank you.

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote Hi,

Others have recently reported similar issues.

Could you try a produce of your project in PDR17 and 15 and report back?

Could you also raise a support ticket and post the ticket no. here?

The more information the CS team has the better and will allow them to work more quickly to identifyng the issue.

Thank you.

PowerDirector Moderator

I have tried to produce discs in both 17 & 15 and both crash as soon as i hit the create disc button.

I have raised a support ticket and the no is CS001945647

Count me in. The Create Disc module is an absolutely unusable mess, has been since PD 15 at least. Everything happens in super choppy slo-mo (as if I ran it on a 20 year old 66 MHz PC or something) and constantly crashes whenever I try to alter a background image or a template.


Why, dear developer team, don't you skip adding some thousands of totally unnecessary transition effects for a change and write a decent DVD creation tool?

After all I pay money for your product in case you forget...

Hello Alan

Thank you the extra information and submitting a support ticket. We have based it on to the CS team.

Hello Alex,

Your issue is not the same as what Alan reported, so please keep the discussion of your issue in the thread you created. As one user mentioned, it most likely is related to your GPU driver, which is out of date. The result may be the same, but the steps to experience the issue are quite different.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Why is mine a different issue? It's more or less the same - IMHO.

And reg. the GPU issue: I reverted back to the driver you mentioned but only after I pushed the CPU priority to HIGH it was running at all. It now gives me a screen that gets a little smaller for a second and then jumps back to its original size whenever I change anything in the Create Menu screen (add background picture, new text, save as template etc.)!.

What could cause that, I ask.

Interestingly enough, I installed trial versions of almost every other video editor out there (Corel, Pinnacle etc.) just to see - they all ran smoothly as butter!!!

The only thing that keeps with me with PD (for now) is the interface, really, and perhaps the fact that I've grown accustomed to using it over the years, from way back when versions like 8, 9 or 10 just did what they were supposed to do.

Quote Hello Alan
Thank you the extra information and submitting a support ticket. We have based it on to the CS team.

Hello Alex,

Your issue is not the same as what Alan reported, so please keep the discussion of your issue in the thread you created. As one user mentioned, it most likely is related to your GPU driver, which is out of date. The result may be the same, but the steps to experience the issue are quite different.

Cheers
PowerDirector Moderator

Quote
Why is mine a different issue? It's more or less the same - IMHO.

Hi Alex,

Looking at your original post and comparing the reports of the OP on this thread, at first glance it is difficult to see the similarity, other than they both involve the Creat Disc module.

AlanT says "....then clicked on Create Disc and PD17 crashes and shuts down leaving me back at the Windows 10 screen......" and "....Since it was only 2 weeks ago that I did a film on BluRay in PD15 I decided to try and do this one in PD15 as well and it also crashed when I clicked on Create Disc."

You say "Apart from being terribly slow overall, as soon as I want to load a new background image for my DVD menu PD 17 (as was already the case with PD 15) just crashes."

Your attached screencap also indicates you can open and work in the Create Disc module, but it only when you carry out some actions that PDR behaves abnormally.

It may help if I outline what we try to do as Mods here.

If one or more members report something that looks and feels the same, we ask them to contact CS and report the issue. CS works best for single item issues - the way the system is set up makes multi-item issues difficult to track, manage effectively and respond to. If members have more than one issue they should raise a ticket for each one. None of us here on the forum are directly involved with that, so no-one can influence or alter the system that CL uses. We can ask for an update on specific CS Ticket numbers where that is appropriate, hence we ask for them to be notified so that we can facilitate a resolution.

The same logic applies to topics raised by members. The forum tends to work best when topics relate to the same issues, otherwise there is a natural tendency for topics to become wide ranging and difficult to follow for contributors and, at a later date, those seeking answers in the future.

So, we encourage any issue to be reported, but it works best when reporting is structured and as factual as possible, when topics are (broadly) single item, and when the information posted allows members to understand and get to grips with a problem. Overly long and rambling topics become difficult to moderate, analyse and follow.

Your original post was a good example and helpful enough to illustrate your issue, allow some constructive contributions to be made and a suggested 1st step solution to be tried. So that worked very well.

Your contribution to this topic is not in that vein and so was flagged as such. It isn't really a major problem, but we do try to make sure things work smoothly for all members.

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Of course you do an important (and great) job here and I really don't want to step on anybody's toes here. No offence meant and apologies if you think I behaved improperly.

All I'm saying is that I'm a cyberlink customer and user and have been one since PD 8 and my seemingly eternal lament is that this software, with only some things done better or differently, could be so much better.

Quote


Hi Alex,

Looking at your original post and comparing the reports of the OP on this thread, at first glance it is difficult to see the similarity, other than they both involve the Creat Disc module.

AlanT says "....then clicked on Create Disc and PD17 crashes and shuts down leaving me back at the Windows 10 screen......" and "....Since it was only 2 weeks ago that I did a film on BluRay in PD15 I decided to try and do this one in PD15 as well and it also crashed when I clicked on Create Disc."

You say "Apart from being terribly slow overall, as soon as I want to load a new background image for my DVD menu PD 17 (as was already the case with PD 15) just crashes."

Your attached screencap also indicates you can open and work in the Create Disc module, but it only when you carry out some actions that PDR behaves abnormally.

It may help if I outline what we try to do as Mods here.

If one or more members report something that looks and feels the same, we ask them to contact CS and report the issue. CS works best for single item issues - the way the system is set up makes multi-item issues difficult to track, manage effectively and respond to. If members have more than one issue they should raise a ticket for each one. None of us here on the forum are directly involved with that, so no-one can influence or alter the system that CL uses. We can ask for an update on specific CS Ticket numbers where that is appropriate, hence we ask for them to be notified so that we can facilitate a resolution.

The same logic applies to topics raised by members. The forum tends to work best when topics relate to the same issues, otherwise there is a natural tendency for topics to become wide ranging and difficult to follow for contributors and, at a later date, those seeking answers in the future.

So, we encourage any issue to be reported, but it works best when reporting is structured and as factual as possible, when topics are (broadly) single item, and when the information posted allows members to understand and get to grips with a problem. Overly long and rambling topics become difficult to moderate, analyse and follow.

Your original post was a good example and helpful enough to illustrate your issue, allow some constructive contributions to be made and a suggested 1st step solution to be tried. So that worked very well.

Your contribution to this topic is not in that vein and so was flagged as such. It isn't really a major problem, but we do try to make sure things work smoothly for all members.

PowerDirector Moderator

With so many threads about the program crashing in various places, I am debating whether or not I should just get PD16 if I buy a PD version.

I develop software so I know any new version will have some bugs left, but still it seems like an extra amount of major ones going on right now.

Users with specific video drivers and GPUs were seeing this crash with PD15, 16 and 17. Approximately a dozen users posted about the issue on PD16 and PD17 forums, but the vast majority of existing users (possibly >99%) were not impacted in any way.

This was a VERY serious issue and it deeply impacted people experiencing it, but in the big picture, it affected relatively few systems.

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Quote Users with specific video drivers and GPUs were seeing this crash with PD15, 16 and 17. Approximately a dozen users posted about the issue on PD16 and PD17 forums, but the vast majority of existing users (possibly >99%) were not impacted in any way.

This was a VERY serious issue and it deeply impacted people experiencing it, but in the big picture, it affected relatively few systems.

As the original poster of this thread I still do not know 5 days on where to go next.
I purchased PD17 as an update after using previous PD versions for many years without any problems. I am now unable to continue my editing either with 17 or my previous version 15.
I realise that I am probably in a minority but it does not alter the fact that I now have 2 versions that will not work.
It is looking like the only thing I can do is apply for a refund and purchase another make of Editing software. This is something I do not really want to do because I like everything about the PD program but it is looking like the only waty forward.

Hi,

Sent you a PM earlier today.

It may be the same issue as this: https://forum.cyberlink.com/forum/posts/list/77463.page

As a first step you might consider rolling back the intel driver as suggested in the hotfix released here :
https://forum.cyberlink.com/forum/posts/list/77547.page

"You may also try to reinstall your Intel VGA driver to version 24.20.100.6194 or below as the possible solution.

Intel VGA driver download page:
https://downloadcenter.intel.com/download/27892/-Windows-10-Intel-?product=98909 "

or you might look at applying the full fix as outlined in the release notes?

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote Hi,

Sent you a PM earlier today.

It may be the same issue as this: https://forum.cyberlink.com/forum/posts/list/77463.page

As a first step you might consider rolling back the intel driver as suggested in the hotfix released here :
https://forum.cyberlink.com/forum/posts/list/77547.page

"You may also try to reinstall your Intel VGA driver to version 24.20.100.6194 or below as the possible solution.

Intel VGA driver download page:
https://downloadcenter.intel.com/download/27892/-Windows-10-Intel-?product=98909 "

or you might look at applying the full fix as outlined in the release notes?

Cheers
PowerDirector Moderator

Many thanks for all your efforts but after reading what I would have to do I decided to apply for a refund. I expected new software to work with my computer, after all I have had no problems with previous versions of PD, and what I was required to do was beyond my abilities with computers.