PD7 crashes after multitrim

David

Newbie Joined: Jan 10, 2009 10:39 Messages: 6 Offline

Solved by

Jul 25, 2009 11:22

Hi everyone. Unfortunately my PD7 always crashes when I come to close the dialogue box after a multitrim.

What I´ve done to try and solve the problem is:

After cleaning out the registry, reinstall with the newest build, 3017
Loaded the latest graphics card drivers
Clean out TEMP files and Defrag the system
Have the display at 16 bit resolution and 1024x768 resolution
Stopped my Antivirus update and my Firewall
Increase my Virtual memory to 3GB

I'm using Vista Home Premium.

I´ve run out of ideas. Any suggestions would be appreciated.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jul 25, 2009 16:00

Hi David -

There were issues with a previous build of PD7 (2519?) crashing after trimming/multitrimming, but I don't know of any with the current version (3017).

You've taken the right steps to correct the problem... my suggestion would be to completely uninstall and reinstall PD7.

To COMPLETELY uninstall, you need to use Windows Install Clean Up - http://support.microsoft.com/kb/290301 - then reinstall it.

Some time ago, I had a similar problem. I clicked "Search" and found this... http://forum.cyberlink.com/forum/posts/list/4278.page

AMAZING!

Cheers -

Tony

This message was edited 2 times. Last update was at Jul 25. 2009 16:03

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David

Newbie Joined: Jan 10, 2009 10:39 Messages: 6 Offline

Jul 29, 2009 18:50

Great to get your reply Tony. After I did another uninstall, I found Windows Clean Up didn´t find anything for PowerDirector nor was there anything relevant in the Registry.

The only different thing I did this time, following comments on your earlier link, was to reboot after the uninstall and before the reinstall.

Well, I´m kind of frightened to say it too loud, but the problem has now gone away. What a difference being able to multitrim.

Thanks for your time.

David

Newbie Joined: Jan 10, 2009 10:39 Messages: 6 Offline

Jul 30, 2009 14:03

Agghhh ... spoke too soon.

More crashes today after using multitrimming for about 30 min.

Jan H

Newbie Joined: Jul 30, 2009 05:10 Messages: 4 Offline

Jul 31, 2009 19:10

Hi.
Im having exactly the same problem. And if i change speed on videos this sometimes also crash the PD7
I have imported AVI files.
I have seen this on 3017 and just installed the 7.0.2726 and problem still present

Br
Jan

This message was edited 1 time. Last update was at Jul 31. 2009 19:13