Okay, I've had a chat with support and.
1. I have sent you a PM with the first part of the instructions which I want you to look at etc.
2. Carry out the below instructions.
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If user still get this error message, please suggest user remove PDR by Microsoft Cleanup tool + GUID then reinstall it.
Please try the below steps to remove PowerDirector.
I. Reboot PC.
II. Install Microsoft cleanup tool and clean PowerDirector installation information
Install Microsoft cleanup tool and execute from "Start\all programs\WindowsInstaller Cleanup" To check if PowerDirector is
on product list, If you can see PowerDirector in product list. Select PowerDirector and click "Remove" button to clean up PowerDirector.
Microsoft cleanup tool:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
III. Remove PowerDirector folder and clean up PowerDirector Registry
Please try the following steps.
1. Remove C:\Program Files\CyberLink\PowerDirector folder
2. Remove C:\Program Files\InstallShield Installation Information\{CB099890-1D5F-11D5-9EA9-0050BAE317E1} folder
3. Run regedit (Start --> Run --> type "regedit"
(1) Remove HKEY_LOCAL_MACHINE\SOFTWARE\CyberLink\PowerDirector
(2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}
(3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{CB099890-1D5F-11D5-9EA9-
0050BAE317E1}
(4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}
Note: Before execute item2, please make sure user has enabled "Show hidden files and folders".
IV. Reboot PC again then reinstall PowerDirector
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Show hidden files and folders
In XP it's
Open a folder
Tools > Folder options > View > Advance settings > select " Show hidden files and folders"
Okay I'll send the PM now with the first part..
I hope this helps.
Dafydd