Hello,

This is because some disc titles do not allow the use of a mouse. PowerDVD has a couple ways to let you work around this. Firstly, you can use the enter and arrow keys on the keyboard to cycle through the options.

The second is the Blu-ray Disc Mouse Solution. You can access it by clicking the More functions button on the playback controls the button made up of 9 small squares). You can click the arrow buttons to cycle through the content.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Quote Hello,

This is because some disc titles do not allow the use of a mouse. PowerDVD has a couple ways to let you work around this. Firstly, you can use the enter and arrow keys on the keyboard to cycle through the options.

The second is the Blu-ray Disc Mouse Solution. You can access it by clicking the More functions button on the playback controls the button made up of 9 small squares). You can click the arrow buttons to cycle through the content.

Cheers
PowerDVD Moderator

Lol. How do you click on anything when you can't see your mouse cursor?????

Hello,

Use your arrow keys like we suggested.

You may also try updating your Intel GPU driver if the mouse cursor doesn't even display over the PowerDVD playback controls. If the problem persists, contact CyberLink Technical Support so they can see of they can duplicate the issue in their labs:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Arrow keys won't get me the settings menu to alter playback options. How do you turn subtitles on with the arrow keys on your keyboard? It needs a functioning mouse. Actually the mouse works fine it's just the pointer that is invisible. All drivers are up to date. This only happens with hdr, normal blurays play fine. I've raised a ticket.

Quote Arrow keys won't get me the settings menu to alter playback options. How do you turn subtitles on with the arrow keys on your keyboard? It needs a functioning mouse. Actually the mouse works fine it's just the pointer that is invisible. All drivers are up to date. This only happens with hdr, normal blurays play fine. I've raised a ticket.

OK, I figured out a fix of sorts for myself in case anyone else has this problem. Edit the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System. Value Name: EnableCursorSuppression. Type: REG_DWORD

Change the value from "1" enablemousecursorsuppression to "0". This fixes the issue in Powerdvd but of course, may have undesirable side effects in other apps. In my case I have a dedicated Cinema setup so the only function of that PC is to drive my projector. Mouse pointer now works as expected in Powerdvd when playing HDR content.

This works until (if) Cyberlink come up with a more targeted fix.