PD 16 keeps crashing

Natureguard

Newbie Joined: Jun 23, 2013 08:48 Messages: 4 Offline

Solved by

Mar 26, 2018 15:37

Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Mar 27, 2018 07:59

Quote Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

PD16 is pretty power hungry. It maybe your PC is struggling more than with previous versions. I would suggest that it would help other people to help you, if you posted a copy of your PCs DxDiag file.

In the meantime try disabling Hardware Acceleration in Prefereces, it may help

Good luck

Robert Panny TM10, GH2, GH4,

Natureguard

Newbie Joined: Jun 23, 2013 08:48 Messages: 4 Offline

Mar 27, 2018 08:08

Quote

Quote Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

PD16 is pretty power hungry. It maybe your PC is struggling more than with previous versions. I would suggest that it would help other people to help you, if you posted a copy of your PCs DxDiag file.

In the meantime try disabling Hardware Acceleration in Prefereces, it may help

Good luck

Robert

here is the link to my dxdiag.txt file, hope you can open it: https://1drv.ms/t/s!AgZuk3ZS_ePxgYxTvON91gXXgPrL7g

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Mar 27, 2018 08:20

Quote

Quote Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

PD16 is pretty power hungry. It maybe your PC is struggling more than with previous versions. I would suggest that it would help other people to help you, if you posted a copy of your PCs DxDiag file.

In the meantime try disabling Hardware Acceleration in Preferences, it may help
Good luck

Robert

here is the link to my dxdiag.txt file, hope you can open it: https://1drv.ms/t/s!AgZuk3ZS_ePxgYxTvON91gXXgPrL7g

Unfortunately not. It would be better if you posted it here. Run the DxDiag command in Windows. "Save all information" to a folder of your choice. When you reply here, select attachments and add the file from the folder you chose.

This message was edited 2 times. Last update was at Mar 28. 2018 04:36

Panny TM10, GH2, GH4,

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Mar 27, 2018 08:54

Quote Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

I see your video card is similar to my AMD R9 200.
Here the driver update has problems with HA in PD16, disable maybe solve the problem. see image

The last AMD update that works HA is this, non-whql-win7-64bit-radeon-software-crimson-relive-17.7.1-july10

https://forum.cyberlink.com/forum/posts/downloadAttach/23973.page


Filename	HA pd16.jpg	Download
Description
Filesize	60 Kbytes
Downloaded:	1 time(s)

This message was edited 4 times. Last update was at Mar 28. 2018 05:03

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Natureguard

Newbie Joined: Jun 23, 2013 08:48 Messages: 4 Offline

Mar 27, 2018 09:43

Quote

Quote Hello,

I've been using PD 16 for a few weeks now to create my let's plays and have been using the previous versions for a couple of years. I always loved this software because it's easy to use.
Now, today I started the software up again to create a new video, but every time I start cutting or putting in a transfer animation, or just about anything, the software keeps crashing. It's so bad I can't even use the software right now.
So I thought maybe someone on this forum can help me with this problem or maybe someone else is having the same problems right now.
I did install the latest update and all my drivers are up to date as well. I checked before I posted on this forum. And I checked with editing other videos as well, but still the same problem. And there is enough space on my hard drive as well.

Really hope there is a solution to this problem.

PD16 is pretty power hungry. It maybe your PC is struggling more than with previous versions. I would suggest that it would help other people to help you, if you posted a copy of your PCs DxDiag file.

In the meantime try disabling Hardware Acceleration in Preferences, it may help
Good luck

Robert

here is the link to my dxdiag.txt file, hope you can open it: https://1drv.ms/t/s!AgZuk3ZS_ePxgYxTvON91gXXgPrL7g

Unfortunately not. It would be better if you posted it here. Run the DxDiag command in Windows. "Save all information" to a folder of your choice. When you reply here, select attachments and add the file from the folder you chose.

I'm not an expert, but I would look to the i5 processor as being the weak link. Even i7s struggle at times, but let's see what others think.

Did you disable HA as I suggested? It's really worth a try

Robert

Filename	DxDiag.txt	Download
Description
Filesize	85 Kbytes
Downloaded:	220 time(s)

This message was edited 1 time. Last update was at Mar 28. 2018 04:39