if you're just upgrading from PD13 to PD16, then all you need is PD13 Product Key. when you're installing PD16 it'll say that you don't have any PD installed, enter the product key from the previous version...

happy happy joy joy

PepsiMan
'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

Problem is i cant even get to Product key of PD13 as it only shows the Key to PD 16

if you've registered PD13 then it's located at home>member>product & services>manage my products with a key symbol. click on the key symbol and it'll reveal the product key...

also save that copy of the PD16 on a thumb drive with the key.

happy happy joy joy

PepsiMan
'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

see attactments

So it looks like you didn't register Power Director 13 or it was an OEM.

Check your spam and junk files for replies from Cyberlink or go to the web site where you asked your question and see if a reply is there. Do you have the original purchase information for Power Director 13? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

i do have the email recipt but the link provided only goes to my recent upgrade purchase of PD16

Quote i do have the email recipt but the link provided only goes to my recent upgrade purchase of PD16

You didn't answer my question about PowerDirector 13.

Did you buy it and REGISTER it or is it an OEM? With the e-mail try to register it. Are you sure that the email receipt or the follow up (if any) did not give you instructions to register it?

Just a hint - if a question is asked and the answer is not related to the question, it appears tht the person answering the question has something to hide. I'm guessing that the question was misunderstood rather than tryign to hide something. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

i just dont understand all the tech terms plus having mental health issues makes it harder

Plus i purchased PD13 2 years ago

Quote i just dont understand all the tech terms plus having mental health issues makes it harder

Plus i purchased PD13 2 years ago

What tech terms? The only one I used was OEM. That is free software that came with a piece of hardware (like computer or burner).

Time has nothing to do with it. You can still register the original PD 13 if you bought it 2 years ago. Did you try? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote

Quote i just dont understand all the tech terms plus having mental health issues makes it harder

Plus i purchased PD13 2 years ago

What tech terms? The only one I used was OEM. That is free software that came with a piece of hardware (like computer or burner).

Time has nothing to do with it. You can still register the original PD 13 if you bought it 2 years ago. Did you try?

"OEM" what the hell is that? you know what forget it i have had enough of this you are not giving me strauigt answers, im going some where else for what i need clearly you people are just here to take the piss as far as im concerned you are no help at all

Hi,

As I understand it you had PDR13 installed, perhaps as an OEM - original equipment manufacturer - version which might be a customised version for their systems.

You purchased an upgrade to PDR16, not a stand alone new copy.

You have no backup installation files.

You had to reset your system and now you cannot access the upgraded PDR16.

You cannot download PDR13 to start the process again.

Please PM me your Customer Support Ticket No. and I will see if I can escalate the issue.

Please bear in mind that this is a member to member forum, where members voluntarily help each other.

No one member has an obligation to another and it is important that, if you have an issue, you should be clear and precise about exactly what you want, the steps you have already taken and any other relevant information - otherwise members can only guess.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do