PowerDirector 14 crashes constantly (GeForce not present)

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Solved by

Dec 25, 2017 11:00

PowerDirector 14 crashes constantly, even when the computer is sitting idle and no activity in PowerDirector or any other program.
I used this product for months with no problem and can't figure out what changed that could be causing this.
This computer does not have an NVIDIA GPU or GeForce installed, so posted solutions recommending uninstallation of GeForce Experience do not apply. It uses a Radeon card.

DxDiag output attached.
Time to switch to another product?

Filename	DxDiag.txt	Download
Description	DxDiag output
Filesize	80 Kbytes
Downloaded:	234 time(s)

This message was edited 1 time. Last update was at Dec 25. 2017 11:02

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Dec 25, 2017 12:53

welcome to the forum. merry Christmas.

Quote ... Time to switch to another product? ...

don't jump to the conclusion so quickly. if you've looked at the error messages in your DxDiag.txt, then esu.exe is causing the problems, too. esu.exe - Microsoft Community . if you don't need it, then kill it immediately!
you got a problem with .NET Framework 4.0 installation, refering to CLR20r3. unistall and reinstall .NET Framework 4.0.
Microsoft .NET Framework 4 (Standalone Installer) . if you're sucessful, then PD14 will be very happy.

happy happy joy joy
PepsiMan
'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
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Samsung Galaxy Note3/NX1

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Dec 25, 2017 13:17

There have been other threads about crashing where esu.exe was involved (a Garmin updater I believe).

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 25, 2017 17:01

Thank you for your answers. I see what you are talking about in the DxDiag file but I don't know how to interpret the data in there. I included it because it was requested by a CyberLink support person in a different thread.
I do have Garmin update installed on my machine but esu.exe is not currently running. I will follow the suggestion above and see if that helps. Thanks.

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 25, 2017 17:21

Quote you got a problem with .NET Framework 4.0 installation, refering to CLR20r3. unistall and reinstall .NET Framework 4.0.
Microsoft .NET Framework 4 (Standalone Installer) .

I uninstalled everything related to .NET and tried an install of 4.5. The installed said it's already installed as part of the OS and I do not need to install it. Any reason I should reinstall 4.0?

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Dec 25, 2017 17:35

Quote ... I uninstalled everything related to .NET and tried an install of 4.5. The installed said it's already installed as part of the OS and I do not need to install it. Any reason I should reinstall 4.0?

you're reading between the lines. ' you got a problem with .NET Framework 4.0 installation, refering to -> CLR20r3. uninstall and reinstall .NET Framework 4.0 ' never said 4.5???

happy happy joy joy
PepsiMan
'garbage in garbage out'

This message was edited 1 time. Last update was at Dec 25. 2017 17:37

'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 26, 2017 18:35

Quote you're reading between the lines. ' you got a problem with .NET Framework 4.0 installation, refering to -> CLR20r3. uninstall and reinstall .NET Framework 4.0 ' never said 4.5???

Yes, but if I have 4.5 already installed, why do I need 4.0 also?

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 26, 2017 18:41

Will not allow a 4.0 install.

DetailsMicrosoft .NET Framework 4 is already a part of this operating system.

You do not need to install the .NET Framework 4 redistributable. More information.

Same or higher version of .NET Framework 4 has already been installed on this computer.

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Dec 27, 2017 17:14

Quote ... Yes, but if I have 4.5 already installed, why do I need 4.0 also? ...

i'm going by the DxDiag.txt where you have CLR20r3 error messages. CLR20r3 points finger to .NET Framework 4.0. you're about to do a process of elimination.
uninstall 4.5 and reinstall 4.0 then see if PD14 crashes!!!
if not, then you got your answer. since you don't have .NET Framework 4.5 some other software is going to crash and burn... ^^

oh happy happy joy joy

PepsiMan
'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 27, 2017 21:23

Quote

Quote uninstall 4.5 and reinstall 4.0 then see if PD14 crashes!!!

After uninstalls, no version of .NET framework appears in the Programs list. When I try to install 4.0 I get the error message which I showed above indicating theat 4.5 is built into the OS and it will not allow installation of 4.0.

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Dec 27, 2017 22:43

Quote ... When I try to install 4.0 I get the error message which I showed above indicating theat 4.5 is built into the OS and it will not allow installation of 4.0. ...

well then, run this Check the Windows 10 Compatibility of CyberLink Products on Your PC.

oh happy happy joy joy
PepsiMan
'garbage in garbage out'

This message was edited 1 time. Last update was at Dec 27. 2017 22:44

'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 28, 2017 08:48

Thanks for that suggestion. I ran the tool and it told me that PD14 is compatible with my system. It also told me that PD9 was incompatible, which I had not realized was still installed. I am uninstalling PD9 to see if that has any effect.

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Dec 28, 2017 15:36

Quote ... I ran the tool and it told me that PD14 is compatible with my system...

if that doesn't work, then there's only one way. that is do a system restore to a date when your PD14 worked without a rant! ^^ sorry couldn't help you any further...

oh happy happy joy joy

PepsiMan
'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

6StringJazzer

Newbie Joined: Dec 25, 2017 08:17 Messages: 9 Offline

Dec 29, 2017 11:48

Well, whatever I've done so far seems to have fixed the problem. I have had the program up for a day or so now with no crashes. If it is crash free for the rest of the year

I'll close this out.

Thanks to all who contributed, especially PepsiMan who stuck with it.