No Audio - SOLVED

KingParamount

Newbie Joined: Dec 10, 2017 08:48 Messages: 16 Offline

Solved by

Dec 11, 2017 04:44

I am just starting my first simple project, but I can't seem to get audio to play.

When I play a clip from the library or the timeline, I get no audio. The volume control icon under the play window is crossed out, so it looks like it's muted somehow. The clip has audio and it's ticked to be enabled. I am in realtime preview mode.

I'm sure I've missed something. Grateful for any suggestions!


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This message was edited 1 time. Last update was at Dec 11. 2017 10:42

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 11, 2017 07:15

Have you cheked Windows to make sure that the correct playback device is selected and that the volume level is high enough?

This message was edited 1 time. Last update was at Dec 11. 2017 07:17

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

KingParamount

Newbie Joined: Dec 10, 2017 08:48 Messages: 16 Offline

Dec 11, 2017 08:15

Quote Have you cheked Windows to make sure that the correct playback device is selected and that the volume level is high enough?

Thanks for the quick response. The clips play just fine on the same PC, with audio, in Windows Media Player and VLC.

I have tried .mov clips from my iPhone and .mp4 clips from my Panasonic LX100. No audio with either type in PD16.

Jim

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 11, 2017 08:27

In timeline mode, go to preferences, and then general. For audio, you have at least 2 options. Try changing one for another. I have only 2.0 (stereo) but I have both stereo and 5.1 options. I get no audio if 5.1 is selected. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

KingParamount

Newbie Joined: Dec 10, 2017 08:48 Messages: 16 Offline

Dec 11, 2017 08:55

Quote In timeline mode, go to preferences, and then general. For audio, you have at least 2 options. Try changing one for another. I have only 2.0 (stereo) but I have both stereo and 5.1 options. I get no audio if 5.1 is selected.

I tried both to no avail.

But, then I noticed the menu item Playback > Mute/Mute Off. I selected it and Voila! I can hear everything. I also noticed that it uncrossed the speaker icon below the playback window. It's a pity that clicking on that icon doesn't mute/unmute the sound.

Thanks.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 11, 2017 09:15

Great ! Please change the name of this thread to solved and you might want to mark your solution as the best answer.

Happy Holidays ! .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

KingParamount

Newbie Joined: Dec 10, 2017 08:48 Messages: 16 Offline

Dec 11, 2017 10:50

Quote Great ! Please change the name of this thread to solved and you might want to mark your solution as the best answer.

Happy Holidays !

I don't know how to mark my solution as the best answer

My answers don't have a "This answered my question" option on them.

I also discovered that if you click on the speaker icon, below the volume slider, the speaker icon appears again and clicking on that does indeed mute/unmute the audio.

Thanks again, Jim