A disc with an unsupported format in drive ( ERROR )

chichya91

Newbie Location: no where Joined: Nov 19, 2017 09:30 Messages: 2 Offline

Solved by

Nov 19, 2017 10:02

Hi,

I was trying to play 4k UHD Blu-ray movie but suddenly this message showed up

( A disc with an unsupported format in drive )

I followed all steps in this topic

https://www.cyberlink.com/support/product-faq-content.do?id=15682&prodId=1

deactivated my antivirus

updated my all driver's to last versions

I downloaded last version of Cyberlink power DVD full version

but the message still shows up

my laptop is :

Operating System : Windows 10 32-bit 10.0 build 16299

system manufacturer : Dell Inc.

system model : inspiron 3521

processor : Intel(R) core (TM) i3-3227U CPU @ 1.90GHz ( 4CPUs), ~1.9GHz

Display - Device

name : Intel(R) HD Graphics 4000

is there something and I don't know it ? is it about my graphics ?

This message was edited 1 time. Last update was at Nov 19. 2017 10:09

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Nov 19, 2017 11:13

It looks like your computer is underpowered. Did you run the advisor (here)

From the specifications (requirements)"

4K Ultra HD with Hardware Acceleration:Intel 3rd generation Core i5.

This message was edited 1 time. Last update was at Nov 19. 2017 11:16

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chichya91

Newbie Location: no where Joined: Nov 19, 2017 09:30 Messages: 2 Offline

Nov 19, 2017 12:04

Quote It looks like your computer is underpowered. Did you run the advisor (here)

From the specifications (requirements)"

4K Ultra HD with Hardware Acceleration:Intel 3rd generation Core i5.

according to CyberLink Ultra HD Blu-ray Advisor my laptop does not support UHD

triffid

Member Location: Prague, the heart of Europe Joined: Feb 04, 2017 06:33 Messages: 146 Offline

Nov 19, 2017 20:06

Your CPU is many generations old and you do not even have an UHD drive. If you are planning to upgrade your hardware, there are few modern laptops that can handle UHD BD discs. .
FOR THE LIST OF ULTRA HD BLU-RAY COMPATIBLE MOTHERBOARDS CLICK HERE
My hardware: Aorus Z270X Gaming 8 motherboard + i7 7700 CPU + Pioneer BDR-S11J-BK