PD 16 Registration not working.

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Solved by

Oct 28, 2017 12:44

I had PD15 and it was working well. Just fancied a few of the extra options in PD16 so went online paid my fee. Downloaded the program installed. Put in my Key. Ran the program. Registered it when requested. Had a play no problems at all.

Then I restarted the program. Got a message saying I should register. So I clicked register. It then told me I could not do that due to not being able to connect with data or something. But when the program opened I clicked top right. Went and registered. No problems.

However when I shut down and open up the PD16 I again get the message I need to register and there is only 30 days left to do it.

I notice I still have PD15 on my computer should I uninstall that? Would it do any harm if I did?

I have submitted a support request but not heard anything.

Help?

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 28, 2017 17:15

Quote I had PD15 and it was working well. Just fancied a few of the extra options in PD16 so went online paid my fee. Downloaded the program installed. Put in my Key. Ran the program. Registered it when requested. Had a play no problems at all.

Then I restarted the program. Got a message saying I should register. So I clicked register. It then told me I could not do that due to not being able to connect with data or something. But when the program opened I clicked top right. Went and registered. No problems.

However when I shut down and open up the PD16 I again get the message I need to register and there is only 30 days left to do it.

I notice I still have PD15 on my computer should I uninstall that? Would it do any harm if I did?

I have submitted a support request but not heard anything.

Help?

Update.

So I uninstalled then re-installed. I noticed that each time I re-install the program it removes an earlier version of itself. I.e. Version 10, then 14, then 15. Now on my latest - uninstall-restart computer-reinstall pd16-restart computer-restart pd16 it asks me for the key for the previous version. After a bit of digging I found what I think was the original key. It accepts it. Continues with install. Asks ofr PD16 key. I put it in. PD16 Works fine................ until I restart it. Then it tells me I need to activate but then tells me it cannot connect.

Fun this isnt it?

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Oct 29, 2017 20:49

Quote ... I notice I still have PD15 on my computer should I uninstall that? Would it do any harm if I did? ...

you don't have to uninstall previous versions. most of the time they coexicst peacefully.

Quote ... I have submitted a support request but not heard anything ...

what i'd do is uninstall PD16 and reinstall PD15 and other versions until you hear from the CL support. if you don't hear from them, then Where can I find the refund policy for the download version?

in any business money talks!

happy happy joy joy

PepsiMan

'garbage in garbage out' 'no bridge too far'

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Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 30, 2017 04:01

Quote

Quote ... I notice I still have PD15 on my computer should I uninstall that? Would it do any harm if I did? ...

you don't have to uninstall previous versions. most of the time they coexicst peacefully.

Quote ... I have submitted a support request but not heard anything ...

what i'd do is uninstall PD16 and reinstall PD15 and other versions until you hear from the CL support. if you don't hear from them, then Where can I find the refund policy for the download version?

in any business money talks!

happy happy joy joy

PepsiMan

'garbage in garbage out'

Thanks for all that. Very useful. In the end I did not have to uninstall V15. I uninstalled then re-installed PD16. Each time I did the software uninstalled a previous version of itself. So one by one it removed, PD10, PD14,PD15. After the last uninstall it asked me for PD15's code. Which thankfully I appeared to have. I just found a number I had put on notepad and tried it. I do not know what I have done with the original box. It still will not let me 'activate' and the days are counting down.

Will give it a week then ask for a refund. Would have been easier to buy the disc off Ebay.

Thanks again for your help. Most grateful.

FrankC

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Oct 30, 2017 04:25

Hi,

Can you post the exact version of PD you are installing and also the screen shots that you get about activation and days left etc.?

Normally, that type of message appears when you have a trial version.

Cheers

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 30, 2017 05:52

Quote Hi,

Can you post the exact version of PD you are installing and also the screen shots that you get about activation and days left etc.?

Normally, that type of message appears when you have a trial version.

Cheers

PowerDirector Moderator

Here you go

This is not a trial version. Bought, paidfor etc via Paypal. Just annoying that I have to go through all this.

Also I should mentioin that I DO have internet connection, how else could I post this etc? I have checked the firewall its in the "allowed" connections section and certainly not in the blocked connection settings.

This message was edited 1 time. Last update was at Oct 30. 2017 05:55

Myk

Senior Member Location: The Hartland of Michigan Joined: Feb 05, 2015 16:09 Messages: 205 Offline

Oct 30, 2017 08:41

After uninstalling PD, use Piriform ccleaner to get rid of any instances of CL and PD in your registry.

http://www.piriform.com/

Then reinstall PD. Ccleaner is a great tool to clean things that are no longer there. .
.
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Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 30, 2017 12:47

Thanks for the link but I already have that on my computer. Just wondering if I should try the PD Uninstaller that lurks somewhere on this site. My problem is I spent ages downloading extras etc. Would like to avoid that if I could.

Support is not very good is it. Not heard anything yet.

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 30, 2017 13:56

It gets better. I decided to try a complete uninstall. Ran a couple of software uninstallers. Then ran the PD cleaning tool for the earlier versions. So there was no previous versions to impeed the new PD16. Turned computer on and then on. Went to re-install PD16.

Now it says it is the software to upgrade earlier versions, just like the ones I have just taken the time and trouble to completely delete. Asks for previous product numbers. Guess what. Now it does not accept the one I have. Talk about frustrating and annoying. So now I do not even have 30 days to try it out. No previous versions. This is ........... (please fill in appropriate comment)

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 30, 2017 19:52

Update.

Well I finally gave in. Asked them for a refund. To give them their due I have had a email from Paypal to say they are doing it.

I have not given up on PD16 though. Just ordered a disc PD16 Ultra from Amazon. Lets hope that this time I will be able to load and use the software. Typing fingers crossed!

So thanks for your help and feed back! Appreciated.

GGRussell

Senior Contributor Joined: Jan 08, 2012 11:38 Messages: 709 Offline

Oct 31, 2017 00:29

Hopefuly you ordered the disc for the FULL version and not the upgrade. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 31, 2017 04:13

Yes certainly have. Also bought it through Amazon. Their brand new boxed full version is only £8 more than the upgrade version direct from Cyberlink. Plus I will have an actual disc. Of course this time I make sure I keep the box!

What seemed the most daft bit about the whole episode is the fact that the "upgrade" software automatically removed previous versions of itself then said I need that software?? The bonus is, hopefully, is that I now have regained the space the previous versions took up. I am just hoping I have not lost my collections of Magic Music etc. Not 100% but think they and the other bits are stored seperately from the rest of the PD.

We will see!

WolleTermy

Newbie Joined: Oct 31, 2017 10:21 Messages: 1 Offline

Oct 31, 2017 10:37

Quote Yes certainly have. Also bought it through Amazon. Their brand new boxed full version is only £8 more than the upgrade version direct from Cyberlink. Plus I will have an actual disc. Of course this time I make sure I keep the box!

What seemed the most daft bit about the whole episode is the fact that the "upgrade" software automatically removed previous versions of itself then said I need that software?? The bonus is, hopefully, is that I now have regained the space the previous versions took up. I am just hoping I have not lost my collections of Magic Music etc. Not 100% but think they and the other bits are stored seperately from the rest of the PD.

We will see!

Hi,

i have bought the full Box (Disc-Version) here in Germany and i have the same Problems! Registration works but the

Activation does not work. It says for me i have 22 days to Activate!

I have send a Ticket to Support and now i am Waiting ...

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 31, 2017 10:52

That is worrying. With mine the cyberlink program update program looked at my current setup and vertually said you already have a registered working version of PD15 you only need the upgrade, but I would have bought the full version. As I said before I used PD15 with no registration or verification problems at all. When PD16 installed the program removed my others then said the program I paid for needed the previous programs. What is the point in removing something it needs??

I feel I need a cleaning tool for the other versions so there is no confusions. Anyone know where I can find it? For PD15 and PD16?

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Oct 31, 2017 19:57

Since you purchased a full version this time and not an upgrade version then you can keep the older versions. You can uninstall the older versions if you want. There are no Cylberlink cleaner tool for PD16 available that I know of.

This message was edited 1 time. Last update was at Oct 31. 2017 20:00

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Oct 31, 2017 20:11

Quote Since you purchased a full version this time and not an upgrade version then you can keep the older versions. You can uninstall the older versions if you want. There are no Cylberlink cleaner tool for PD16 available that I know of.

I can keep the older versions? PD16 automatically uninstalled PD15, PD14, PD10. That was the point I was making. PD16 UNINSTALLED previous versions including PD15 so I could not keep it even if I wanted to. After it uninstalled them it then tells me, albe it in a roundabout way, that it needs a previous version installed.

GGRussell

Senior Contributor Joined: Jan 08, 2012 11:38 Messages: 709 Offline

Nov 01, 2017 09:06

Quote I can keep the older versions? PD16 automatically uninstalled PD15, PD14, PD10.

The UPGRADE version has always done this and yes, you will still need your previous install code to finish PD16 install and registration to verify you owned the previous version. I've never had any issues (yet) purchasing upgrades and reinstalling later or even more than once if I had a hard drive failure.

If you have the full version, it should never ask for previous version codes. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

Frankc1

Member Joined: Oct 21, 2012 11:46 Messages: 64 Offline

Nov 01, 2017 11:23

Lets hope your right. I have never had a version of Powerdirector work as it should right from the start.