Can't import 2.7k and 4k resolution video in Power Director 14

MarkAuclair

Newbie Location: Canada Joined: Oct 02, 2017 10:33 Messages: 3 Offline

Solved by

Oct 02, 2017 10:53

Hi, I recently bought a GoPro Hero 5 Black and when I import 1080p at 60fps videos, everything works fine.

But when I try to import 2.7k at 60fps and 4k at 30fps ... it just doesnt work at all.

Message saying that an error occured while opening the media file in the media library.

I tried many times, with many videos with the same resolution and fps. And it will only work with 1080p videos... why ?

When I bought PD 14, it was suppose to be able to edit up to 4k files.... I was going to upgrade to PD 16, but since it is suppose to work in PD14, why would it work better in PD 16 ?

I have attached an image with the error message.

Please help.


Filename	Capture.JPG	Download
Description	Error message
Filesize	23 Kbytes
Downloaded:	25 time(s)

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Oct 02, 2017 13:50

Is your E: drive an internal device? It isn't an external USB device is it?

If you've got a very short sample of one of these files mayube you could add it as an attachment for us to examine.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Oct 02, 2017 14:17

Hi MarkAuclair -

I can confirm that PDR14 Ultra or Ultimate has no issues importing 2.7K clips shot at 60fps from GoPro Hero 5 Black. Just checked. Is your version Ultimate, Ultra or Deluxe?

Cheers - Tony
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MarkAuclair

Newbie Location: Canada Joined: Oct 02, 2017 10:33 Messages: 3 Offline

Oct 02, 2017 14:38

Quote Is your E: drive an internal device? It isn't an external USB device is it?

If you've got a very short sample of one of these files mayube you could add it as an attachment for us to examine.

Yes it is internal drive

MarkAuclair

Newbie Location: Canada Joined: Oct 02, 2017 10:33 Messages: 3 Offline

Oct 02, 2017 14:43

Quote Hi MarkAuclair -

I can confirm that PDR14 Ultra or Ultimate has no issues importing 2.7K clips shot at 60fps from GoPro Hero 5 Black. Just checked. Is your version Ultimate, Ultra or Deluxe?

Cheers - Tony

I had Ultimate version with all packs and everything included in PD 14 deal when it came out.

I took a chance and upgraded to PD 16 for 89.99$

And all of a sudden, everything is working fine, 2.7k at 60 fps 4 gb action videos uoload just fine.

And PD 16 is faster, a lot faster. I'm glad I upgraded.