PD14 - burn issues with only part of video burned and chapters broken

dweezilz

Newbie Joined: Jun 18, 2013 20:17 Messages: 12 Offline

Solved by

May 16, 2017 12:50

I've used versions of PD for the last 8 years to create DVD/BRD of our local musical production. I'm using PD14 as I did last year sucessfully, however this year I can't get the burn process to produce a working image, folder, or BRD. I have a project just as I do each year, with multiple video tracks containing snippets of video and audio. I created my chapers as I always do and produced the video. The resulting video looks perfect. All the chapter structure is there and the video plays perfectly through the entire show.

Now for the problem. When I burn it, I've tried multiple formats and outputs and get the same results. The video seems to only be half burned but contains the full menu system. It has all the chapter thumbs which show the motion previews of the chapters. That said, if I click on ANY of the chapter thumbs from the menu (using the actual BRD or Folders or mounting the image) the video starts at the beginning not the chapter. If I try to move forward it pauses and restarts the video from the beginning. If I try to go too far forward, I get a blank screen. When I look at the BRD, it's obvious that only HALF it's capacity is taken up even though my video should take up about 85% at least.

I've tried all different production file types, removed and recreated chapters, changed the menu to the menu I used last year which worked. No matter what I do all formats result in exactly the same issue. As I said, even the mounted image does the same thing. The post production video however seems fine, plays in it's entirety and has a normal file size of 17GB (or 13GB if I use H.264 etc.). The only thing left that I can think of is that I pasted the names of the chapters from a PDF and I noticed one of them had a little square at the end. I'm currently removing that and trying it all over again. I'm not sure if a bad character in the chapter name would cause the burn to think the video is done half way through. With all of this, I get NO ERRORS at any point.

Let me know if anyone has any ideas or has seen something similar. Thanks in advance!!!

This message was edited 1 time. Last update was at May 16. 2017 16:35

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 16, 2017 16:07

Quote The post production video however seems fine, plays in it's entirety and has a normal file size of 17GB (or 13GB if I use H256 etc.).

It may be typo that you use h.265 to encode a blu-ray disc.

dweezilz

Newbie Joined: Jun 18, 2013 20:17 Messages: 12 Offline

May 16, 2017 16:34

Quote

Quote The post production video however seems fine, plays in it's entirety and has a normal file size of 17GB (or 13GB if I use H256 etc.).

It may be typo that you use h.265 to encode a blu-ray disc.

Obviously I fat fingered that typing (ie a typo) ...probably doesn't matter much as far as the question goes.

This message was edited 1 time. Last update was at May 16. 2017 16:36

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 16, 2017 17:57

PowerDvd allows playing a disc folder or an image on your hard drive if you have the right software to mount it. The latest version may allow you to play the image directly without needing extra software. If this works then the problem can be either the burner or the discs being used. Eight years is a long time. There is a trial for PDVD.

dweezilz

Newbie Joined: Jun 18, 2013 20:17 Messages: 12 Offline

May 16, 2017 21:57

Well, it's very odd but it appears that it actually was the copying and pasting the names of the chapters from a PDF of the musical's program which created bad characters that caused the problems! Renaming all of the chapters manually without copy/paste, re-producing, and burning fixed the problem.

It's very strange that the bad character casused it to burn only half the video but it seems that's the case. Just to test, I put the pasted version of chapter names back and the issue returns.