Customer Support Response
2017/05/09 09:28
quote from cyberlink
Dear Alexandru,
Thank you for contacting CyberLink Technical Support.
I understand your concern, that you have problem while playing HDR videos on the Cyberlink software PowerDVD.
Regarding your concern, I would like to inform you that to play back
the HDR video, it may require the OS, GPU, display device, display
cables, etc supports to process and deliver HDR video.Per our
testing and technical investigation, there is Intel graphic only fully
compatible with PowerDVD 17's HDR 10 video playback feature. --
https://www.cyberlink.com/products/powerdvd-ultra/spec.html CyberLink is NOT able to guarantee the HDR playback functionality on other current non-supported platforms. For
NVIDIA graphics, it has open issues listed in NVIDIA documents that
waits for graphics manufacturer's technical investigation or further
resolving. The incompatible issue might not be available to resolve at
CyberLink software side solely.--
http://us.download.nvidia.com/Windows/382.05/382.05-win10-win8-win7-desktop-release-notes.pdf (Open Issues in Version 382.05 WHQL -> [Power DVD 17]: The display may go blank while playing HDR video in exclusivefull-screen mode. [200300818])
Use the below mentioned link to get back for further queries:
https://membership.cyberlink.com/support/service/technical-support.do
You may contact us for any further clarification or for any assistance related to CyberLink products.
Thank You and Best Regards
JitenderCyberLink Technical Support