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The download links in the email does not work anymore.
Download links only work for a very limited time, you can pay extra to extend that time and/or to get a disc sent to you. I download and then the first thing I do is save 2 extra copies, one on an external HD and one on a DVD together with a copy of the receipt and installation keys.
If you've lost your downloaded software and can prove purchase then as Barry says, it's only customer support that can help you.