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HELP! PowerDirector 15 will not open any more!
1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Feb 28, 2017 12:25
Hello.

I've been using PD15 since it came out with no problems. But today I tried to launch it and got a message that "RichVideo not installed, click OK to install or Cancel to close PowerDirector."

I tried both options many times with no luck.

I also tried restarting and hard re-boots. Both did nothing.

I'm running Windows 7 Pro and have never had this problem before. I have not installed anything new since the last time I used PD the day before yesterday.

I searched for an answer to this but haven't found anything.

Please help!

Thanks in advance,

Paul

This message was edited 1 time. Last update was at Feb 28. 2017 12:28

PepsiMan
Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline
[Post New] Feb 28, 2017 17:26
Quote ... been using PD15 since it came out with no problems. But today I...


k.

do a system restore to the day or week before your pc didn't like you anymore!

problem solved. be nice to your pc...



happy happy joy joy

PepsiMan

'garbage in garbage out' 'no bridge too far'

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stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] Feb 28, 2017 17:36
Get rid of any and all Registry Cleaners -- if you are using one. They usually do more harm than good. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Mar 01, 2017 12:12
Quote
Quote ... been using PD15 since it came out with no problems. But today I...


k.

do a system restore to the day or week before your pc didn't like you anymore!

problem solved. be nice to your pc...



Thanks for the quick response! I did what you said but it made no difference.

Since then I tried many other "solutions" I found on the web. Nothing helped.

Sent a message to CyberLink support and waiting to hear back.

Thanks again!

Paul
1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Mar 01, 2017 12:14
Quote Get rid of any and all Registry Cleaners -- if you are using one. They usually do more harm than good.




Thanks for the quick response! I did uninstall my registry cleaner and rebooted, but it made no difference. Since then I tried many other "solutions" I found on the web, rebooting after each one. Nothing helped. Sent a message to CyberLink support and waiting to hear back.

Thanks again!

Paul

This message was edited 1 time. Last update was at Mar 01. 2017 12:20

1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Mar 01, 2017 12:19
I forgot to mention: I checked my system and found RichVideo IS installed.

I also installed the latest patch. No change :/

This is madening ... please help!



Paul
stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] Mar 01, 2017 12:20
The registry cleaner screwed up all the programs that are giving you the problem. You will have to reinstall the programs with your antivirus OFF.

Do not einstall or run the registry cleaner - ever ! .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Mar 02, 2017 08:09
Quote The registry cleaner screwed up all the programs that are giving you the problem. You will have to reinstall the programs with your antivirus OFF.

Do not einstall or run the registry cleaner - ever !




Thanks for reponding

I have not had problems with any of my other programs. Plus the registry cleaner had been running since before I bought PD15. PD14 also ran quite well. This version is the only program not working. It just quit loading for no known reason :/

But I uninstalled the registry cleaner anyway. Rebooted, no change. I also tried system restore; also no change.

Yesterday, CyberLink responded to my support ticket. They sent me a file to run that was supposed to fix it. It did not!

I'm running out of hair to pull!

Thanks again, Steve!

Paul

P.S. Should I do an uninstall before reinstalling? I am not sure I can find my registration information :/

This message was edited 1 time. Last update was at Mar 02. 2017 08:13

1030PaulHarvey [Avatar]
Newbie Joined: Oct 16, 2015 15:32 Messages: 36 Offline
[Post New] Mar 04, 2017 08:24
Quote
Quote
Quote ... been using PD15 since it came out with no problems. But today I...


k.

do a system restore to the day or week before your pc didn't like you anymore!

problem solved. be nice to your pc...



Thanks for the quick response! I did what you said but it made no difference.

Since then I tried many other "solutions" I found on the web. Nothing helped.

Sent a message to CyberLink support and waiting to hear back.

Thanks again!

Paul




Update: I finally fixed the problem. I just reinstalled PD over the original installation. All working as usual now

Thanks PepsiMan and Stevek for helping!

Paul
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