PowerDirector 15 v2309 Screen Recorder Hot Fix Available

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

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Dec 12, 2016 21:45

Issue: the audio of the video footage recorded by PowerDirector 15 v2309 Screen Recorder gets distorted when the Windows audio playback device is set to 2 channels.

How to implement the hot-fix:

1. Download the hot-fix exe via the links below:

- 32bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x86/ScreenRecorder.exe

- 64bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x64/ScreenRecorder.exe

2. Browse the folder C:\Program Files\CyberLink\PowerDirector15 in your PC.

3. Rename the file exe in the folder C:\Program Files\CyberLink\PowerDirector15 as the backup.

4. Copy the downloaded exe to the same folder.

5. Launch Screen Recorder and check if it works normally.

Note: the issue only happens when the audio playback device is set to 2 channels in Windows Playback Device settings. If the Screen Recorder of PowerDirector 15 v2309 works normally, it is not necessary to implement the hot fix.

This message was edited 5 times. Last update was at Jan 17. 2017 19:47

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Trekz

Member Joined: Oct 16, 2016 00:32 Messages: 67 Offline

Dec 25, 2016 05:45

Quote Issue: the audio of the video footage recorded by PowerDirector 15 v2309 Screen Recorder gets distorted when the Windows audio playback device is set to 2 channels.

How to implement the hot-fix:

1. Download the hot-fix exe via the links below:

- 32bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x86/ScreenRecorder.exe

- 64bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x64/ScreenRecorder.exe

2. Browse the folder C:\Program Files\CyberLink\PowerDirector15 in your PC.

3. Rename the file exe in the folder C:\Program Files\CyberLink\PowerDirector15 as the backup.

4. Copy the downloaded exe to the same folder.

5. Launch Screen Recorder and check if it works normally.

Note: the issue only happens when the audio playback device is set to 2 channels in Windows Playback Device settings. If the Screen Recorder of PowerDirector 15 v2309 works normally, it is not necessary to implement the hot fix.

I know you don't get this often, but THANK YOU!

lduguay

Newbie Joined: Feb 13, 2012 13:14 Messages: 23 Offline

Dec 25, 2016 15:38

THx for the patch, it fixed this exact issue

L

LiquidAlloy

Newbie Joined: Jan 02, 2017 18:45 Messages: 1 Offline

Jan 02, 2017 18:48

Worked for me too!! THANK YOU!!!

Anonymous

Feb 13, 2017 18:41

Quote Issue: the audio of the video footage recorded by PowerDirector 15 v2309 Screen Recorder gets distorted when the Windows audio playback device is set to 2 channels.

How to implement the hot-fix:

1. Download the hot-fix exe via the links below:

- 32bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x86/ScreenRecorder.exe

- 64bit OS: http://download.cyberlink.com/ftpdload/cs/temp/VDE162039-0001/x64/ScreenRecorder.exe

2. Browse the folder C:\Program Files\CyberLink\PowerDirector15 in your PC.

3. Rename the file exe in the folder C:\Program Files\CyberLink\PowerDirector15 as the backup.

4. Copy the downloaded exe to the same folder.

5. Launch Screen Recorder and check if it works normally.

Note: the issue only happens when the audio playback device is set to 2 channels in Windows Playback Device settings. If the Screen Recorder of PowerDirector 15 v2309 works normally, it is not necessary to implement the hot fix.

Worked for me too! :)

This message was edited 1 time. Last update was at Feb 13. 2017 19:07

Reuven

Newbie Joined: Feb 22, 2017 22:53 Messages: 1 Offline

Feb 22, 2017 23:35

Thank you so much for this! It completley fixed the problem! The instructions were alittle hard to understand, but I got it eventually.

Speed Demon 8706

Newbie Joined: Mar 17, 2017 18:52 Messages: 2 Offline

Mar 17, 2017 18:56

Quote Thank you so much for this! It completley fixed the problem! The instructions were alittle hard to understand, but I got it eventually.

Could you please explain this in "dummy terms" on how to do this? I can get to the destination folder, but I don't understand what it means to rename it as a back up. I'm a little computer literate, but not enough to really understand all of the lingo. I would need a little more of an explanation. I've downloaded the appropriate patch or "hot link". Any help would be greatly appreciated.

PoohBear69

Newbie Joined: Nov 09, 2014 07:42 Messages: 3 Offline

Mar 18, 2017 13:48

Quote

Quote Thank you so much for this! It completley fixed the problem! The instructions were alittle hard to understand, but I got it eventually.

Could you please explain this in "dummy terms" on how to do this? I can get to the destination folder, but I don't understand what it means to rename it as a back up. I'm a little computer literate, but not enough to really understand all of the lingo. I would need a little more of an explanation. I've downloaded the appropriate patch or "hot link". Any help would be greatly appreciated.

Excellent thread sorted my problem...

What the OP is saying from Explorer you can right click and select rename, then just add ".old" to the file in question .e.g ScreenRecorder.exe.old

that way you have the old file, in this case the old file is not much good so you could just overwrite the file with the one you have downloaded.

i.e. download the file to C:\Program Files\CyberLink\PowerDirector15 and overwrite the file if you are prompted to do so.

Speed Demon 8706

Newbie Joined: Mar 17, 2017 18:52 Messages: 2 Offline

Mar 18, 2017 19:48

Quote

Quote Thank you so much for this! It completley fixed the problem! The instructions were alittle hard to understand, but I got it eventually.

Could you please explain this in "dummy terms" on how to do this? I can get to the destination folder, but I don't understand what it means to rename it as a back up. I'm a little computer literate, but not enough to really understand all of the lingo. I would need a little more of an explanation. I've downloaded the appropriate patch or "hot link". Any help would be greatly appreciated.

Excellent thread sorted my problem...

What the OP is saying from Explorer you can right click and select rename, then just add ".old" to the file in question .e.g ScreenRecorder.exe.old

that way you have the old file, in this case the old file is not much good so you could just overwrite the file with the one you have downloaded.

i.e. download the file to C:\Program Files\CyberLink\PowerDirector15 and overwrite the file if you are prompted to do so.

Yes! Thanks, now I got it.

Kanobi11

Newbie Joined: Apr 17, 2017 10:48 Messages: 1 Offline

Apr 17, 2017 10:56

Why can't there be a video made about this? Because that would be more easier to follow. It literally does not work for me, the audio still keeps being distorted.

It's frustrating.