- a screenshot of PowerDirector which shows the problem
- a 4-second MP4 with audio; in the PD screenshot it has no audio
- a dxdiag log file
The problem is that when I add an MP4 file to the timeline, sometimes it has no audio--nothing appears in the audio track, and no sound plays in preview. When the file is not on the timeline, but in the media room, it can be previewed and the audio will play.
This doesn't happen with every file. As the screenshot shows, some files have audio. These files were all shot at the same time with the same camera--a Samsung Galaxy S6 smartphone. No settings were changed on the camera between recordings.
Here is my system and app information:
- OS - Windows 10
- PD - Deluxe 14.0.2820.0
- SR - VDE160411-01
- AntiVirus - McAfee LiveSafe
Thanks ahead of time for your help.
Filename | FredSawtelle_PDFiles.zip |
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Description | Zip containing screenshot, MP4 and dxdiag log. |
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Filesize |
7741 Kbytes
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Downloaded: | 344 time(s) |