Hi, Steven70!

I'll have to assume first that you have the retail package(two discs in presentation box) before I make my suggestion. If so then I'd advise to totally uninstall PD14, then reinstall from "scratch" using the discs to bring PD14 back to its "raw" version(whether that be Delux, Ultra or Ultimate). From there you add updates up to, but not including the latest update which caused your problem.

I'll leave it to another contributor to advise in the event that you have a downloaded version of PD14.

Cheers!

Neil.

Thanks
but I have the downloadable version.

If you are running the Windows version, you might try using a restore point before the patch update.

ANY HELP? Support ?

Quote: ANY HELP? Support ?

Hello, Steven70!

Beyond what I earlier suggested(but I was assuming, as it happens, incorrectly that you had the store-bought package), I think B&GSpur has the right idea, restore your computer to the point before you installed the latest patch. It might also have been an idea to burn the software, once downloaded, to a disc from your download files. This would've been best done(in my estimation) when you first downloaded PD14, that way you'll have had the raw version of PD14(Delux, Ultra or Ultimate, whichever applies in your case) prior to any "patch" installations. As of now I can only suggest you try B&GSpur's suggestion.

Cheers!

Neil.

Quote: ANY HELP? Support ?

We are volunteers, not SUPPORT.

You have been given adequate information on options to return to when your PowerDirector was working.

Uninstall-reinstall or System Restore, what other help are you seeking? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

To Steven70,

I stand with Barry The Crab on this one. Based on your OP, we've given already as much help as we possibly can.

Neil.

Yes but I can't do a restore point got a Samsung SSD in my pc and they turn off restore point so you can't use it.

I have a Samsung SSD (C drive) and I have a restore point and I have used it on two occassions, one recently.
Dafydd

The SSD may have System Restore OFF by default, so be it, just go and do the uninstall-reinstall to the version that worked best for you and you'll be editing.
May I ask you to attach a 10 second (approx.) untouched file from the cube and perhaps some of us would care to test it, I could even add it to my collection of camera files found on my website. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: The SSD may have System Restore OFF by default, so be it, just go and do the uninstall-reinstall to the version that worked best for you and you'll be editing.
May I ask you to attach a 10 second (approx.) untouched file from the cube and perhaps some of us would care to test it, I could even add it to my collection of camera files found on my website.

Hi sent you a PM.

THANKS

Your file played in both PD 13 and 14, both in the Library and in a timeline.

A longer file would be a good sample for my site, may I have a longer sample of your fishtank or similar? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: Your file played in both PD 13 and 14, both in the Library and in a timeline.

A longer file would be a good sample for my site, may I have a longer sample of your fishtank or similar?

that's strage it always worked on my PC but after that last update it did not work for some reason?

Do you have windows 10 maybe this could cause it or maybe i should try updating my G force graphics driver?

Will send you a longer video shortly.



THANKS

W10.
PD14.0.2707.0
However, it's the "Live" version and I am not sure what affect that may have. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: W10.
PD14.0.2707.0
However, it's the "Live" version and I am not sure what affect that may have.

sent new video, how do you know if you have the live version?



THANKS

That's what I was provided by Cyberlink. That is one of the reasons your file should be attached to this thread, a single test by me is perhaps helpful, but 3 or 4 of the very clever members here all testing your clip might get an actual useful bit of information.
Let me ask you, aside from the Cyberlink update which upset your program, did you look to see if by coincidence other updates by Microsoft, or Quicktime, or Flash, something, anything that might have participated in the issue? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: That's what I was provided by Cyberlink. That is one of the reasons your file should be attached to this thread, a single test by me is perhaps helpful, but 3 or 4 of the very clever members here all testing your clip might get an actual useful bit of information.
Let me ask you, aside from the Cyberlink update which upset your program, did you look to see if by coincidence other updates by Microsoft, or Quicktime, or Flash, something, anything that might have participated in the issue?

Hi i am not sure, I just updated my graphics card and it still don't work.
i sent you a photo of my error message i am getting...It's funny my other cameras videos still work in PD14 just not this cube anymore?



also I don't know how to upload the file here.

STEVE!!!
You sent me an error message pertaining to shadow files and I was looking for totally different error.
YOU MUST post any information about your problem on this forum, it is 1000x more helpful to you and to the next person who might run into this issue.
Post the new file and the error like you sent to me and you may get some assistance, I am a good editor but others are better at tech errors. You will only do yourself a favor by doing as I ask. Good luck. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Go into Preferences and delete your shadow files and turn off their creation function. Then try again.
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT