My question seems more basic than most of the ones I've seen here, sorry!

I bought PowerDirector 14 yesterday, and at first, all seemed well.

But after I used the "Sync by Audio" feature, the app now plays no audio, for any of my media files, of whatever format, regardless of how often I reboot my laptop, uninstall and reinstall the software, etc.

The audio mixer room makes it clear the app thinks the clips have audio. Audio is selected for these clips. The app is not in any mute state. See attached screenshot.

But no sound is actually played. (And without hearing the sound, I can't edit the video as required.)

To be clear, audio sounds from my laptop for the same files, when viewed in other apps. It's only PowerDirector that has this problem. (The accompanying Wave Editor works fine.)

I'm using Windows 10, 64-bit.

Has anyone seen anything similar?

What's particularly strange is that audio in the app did work fine when I first started using it. (And even stranger is that, after uninstalling, removing the data directory, and reinstalling, the problem persists.)

Regards,

// David W.