Quote: How can a company even stay in business with this sort of customer service???They told me I must not have internet service was their emailed customer support reply!

K2347, see my comment, posted only moments ago. I'm truly sorry you've had this experience. Perhaps my apology to you might SHAME Cyberlink into doing something - anything - to remedy this situation, but alas it's likely too late.

With deepest regret

Neil.

Cybercrap support just contacted me again and said they can register my powerdirector 14 on their end if they have my name(which they had),home address,phone number,my age,etc.Are you kidding me??? I told them to "F" off with a capital "F"!

Neil thank you very much.I wished you worked for Cyberlink support.

Got my refund from amazon and downloaded my buddies crack of powerdirector 12 ultimate.Installed flawless and I just did a 4k test render which went flawless.It was only a 30 sec clip from my Galaxy S5 phone.ARE YOU ****** KIDDING ME CYBERLINK????????You jackasses are destroying your own business!!!!!!Legal customers get screwed by you and your customer support treats us like we are retarded.I am going to use this 12 crack because it seems to kick ass.I will never buy from you legally again but I will use a bootlegged copy.........because you treated me like **** and screwed me!

K2347,
just so you know, this is a volunteer forum, nobody from Cyberlink except the occasional Moderator visits here. Your foul rant is going nowhere.
I'd like to add that although Cyberlink certainly dropped the ball here and you deservedly got your money back, that's no reason to become a thieving scumbag.
As for Neil being employed by SUPPORT, good luck with that, you'll still get no answers but plenty of meaningless meanderings to ponder.

HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Here is my packaged up ready to send back box of **** in case you think I am a liar:

CyberLink Customer Support is now looking into this issue. This thread will be locked, as it has taken an abusive turn.



Admin