Hi DocDaddy,
Be assured, your feedback will be read by CyberLink.
Dafydd

Dafydd, thanks, I have tried to be very consise and professional with their tech support but they seem to just provide a "standard" response and then disappear.

BTW - I don't know how much performance I'm losing using the integrated Intel HD 4000 vs. my nVidia GTX 680. For all I know the difference may be negligible. But it would be nice to have the option. I know when I look at the fx all of them have the Intel logo rather than the nVidia logo they displayed while using PD13.

Hi DocDaddy,
From CyberLink (I've carried out some minor edits to the text, as the message was addressed to me).
***********************
We followed the user's description to make the test but of all the PowerDirector's, 11, 12, 13 and 14 none listed in the nVidia GPU activity utility. The VGA driver is the same as what we tested last time, v361.43. We also used the development tools "NvGPUStateViewer" and "NvOptimusTestViewer" to check the dGPU status. Both tools can be found on the internet. The same results display in the tools. No dGPU activity when launch with any PowerDirector version. But when we use the same way to launch IE and Chrome, which are supported to use the dGPU in the nVidia Control Panel. Both IE and Chrome are listed in the nVidia GPU activity utility and the tools shows the dGPU is on.

PDR11: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR11.jpg
PDR12: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR12.jpg
PDR13: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR13.jpg
PDR14: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR14.jpg
IE: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/IE.jpg
Chrome: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/Chrome.jpg
Test video: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/TestVideo..mp4

************************
CyberLink are willing to help you, DocDaddy, to clarify your concerns. Please provide some snapshots or a video to show CyberLink and forum members how you operated to ensure CyberLink are responding to the right thing.

Dafydd

@DocDaddy, just an observation, in both cases the utilization of CPU/GPU is not maximized (40%-40%).

The actual bottleneck is somewhere else in the system (latencies?), and this happens consistently for PD on various platforms.

Quote: Hi DocDaddy,
From CyberLink (I've carried out some minor edits to the text, as the message was addressed to me).
***********************
We followed the user's description to make the test but of all the PowerDirector's, 11, 12, 13 and 14 none listed in the nVidia GPU activity utility. The VGA driver is the same as what we tested last time, v361.43. We also used the development tools "NvGPUStateViewer" and "NvOptimusTestViewer" to check the dGPU status. Both tools can be found on the internet. The same results display in the tools. No dGPU activity when launch with any PowerDirector version. But when we use the same way to launch IE and Chrome, which are supported to use the dGPU in the nVidia Control Panel. Both IE and Chrome are listed in the nVidia GPU activity utility and the tools shows the dGPU is on.

PDR11: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR11.jpg
PDR12: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR12.jpg
PDR13: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR13.jpg
PDR14: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/PDR14.jpg
IE: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/IE.jpg
Chrome: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/Chrome.jpg
Test video: http://download.cyberlink.com/ftpdload/cs/Temp/Hybrid/TestVideo..mp4

************************
CyberLink are willing to help you, DocDaddy, to clarify your concerns. Please provide some snapshots or a video to show CyberLink and forum members how you operated to ensure CyberLink are responding to the right thing.

Dafydd

I give up.

They are saying PD 11, 12, and 13 never worked with the nVidia cards unless you rolled back your drivers to drivers that are over 1.5 years old. Even though none of us had problems until we upgraded to PD14. This after they have said they reproduced the problem with PD 14 on several of their platforms in their first reply to me. Then saying the problem is this - no? Then the problem is that. No? Now the problem is this.

Now they are saying PD 11 had this problem. PD 12 had this problem. PD 13 had this problem. Obviously we would have been complaining about this if none of those versions had been working! But we weren't, because it did work.

So now I guess what they are saying is that I need to uninstall PD 14 and go back and find my PD 13 install files, reinstall PD 13, take more screen shots showing it worked, then uninstall it, upgrade to 14 again, and show again that it does not work.

Oh, and for some reason in my tech support, as I have a ticket there, they either don't reply to me, or they give me the word for word reply they give you but a week or so after they give it to you.

I give up. They admit it doesn't work in PD14, now after all of this back and forth they are saying hey, it NEVER worked! Not in PD11, PD12, PD13 either! Unless you used out of date drivers that are almost two years old! You just never noticed before! Do they REALLY think someone like me wouldn't have noticed all this time that PD13, for example, that I used almost daily, didn't work with my video card???

I give up. I'm not willing to uninstall PD 13, try to find my all my install files again for PD13, install it, take screenshots to show it is working, then upgrade again with PD 14, then more screenshots again. At which point I'm sure they will come up again with why it's not their fault.

Hi,

I have the same problem. I have laptop Lenovo y50-70 http://shop.lenovo.com/us/en/laptops/lenovo/y-series/y50-uhd/#59445753

Other programs exp. Sketchup 2016, OctaneRender (CUDA rendering program) use 960M with no problem.

Why PowerDirector can't use Nvidia 960M properly? Why another program can use Nvidia 960M properly?

Cyberlink - don't bury your head in the sand

Regards,

Krzysztof

could you please check my comments here :



http://forum.cyberlink.com/forum/posts/list/47309.page

I sincerely hope this all gets resolved but just a simple question. Are expensive discrete GPU cards really worth the cost for those of us who don't need H.265 and already have Intel integrated graphics GPU?
Do they really boost render speed and realtime 4k preview enough to justify the expense?

When I tested other professional NLE software (PDR14 is not for commercial use) it becomes even more confusing.

DaVinci Resolve makes use of expensive GPU power and even supports and recommends multiple cards.

Grass Valley Edius 8 makes little use of GPUs and use more CPU power - yet their 4k editing works flawlessly with realtime preview on a mid-range i7 and a cheap graphics card. It seems software design has a lot to do with hardware use. Also they have improved H.264 render speed by 5X using Intel GPU QuickSync.

What to PDR14 users expect to gain by purchasing an expensive discrete GPU card? Based on the posts I have tried to follow over the past couple of years (this is not a new problem) they seem to gain more problems than benefits. Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

all my test confirm there is huge improvementioned with the nvidia card

Yeah, when I used my nVidia card with PD13 and previous versions, there was a nice performance improvement.

Quote: Yeah, when I used my nVidia card with PD13 and previous versions, there was a nice performance improvement.

Yes about 3x faster on my I7 nbook 2,5GHZ with GTX 860 compared to desktop I5 3,2GHZ with NV 560 - runngin PD13.

Now they are about equal with PD14

I just got a new laptop msi gs40, which has a 970m graphics card. I just installed PD13 and I am unable to force PD to use the dGPU using the NVIDA control panel. I have tried to go the PD exe file, right click and force it to use the dGPU, but that does not work either. I dont believe that I can roll back to the previously named (1.5 year old?) drivers as they are not to be used on Windows 10 machines.



One thing for sure is the PD is mistating that their software works with these newer generation cards on their specs page. I am unwilling to manipulate files that will cause crashes in other parts of the program as an alternative.



I will be looking for another video editing platform that is able to utilize the dGPU in my laptop. A shame, as I have spent the last couple of years getting to know the PD platform and have liked it very much.

Those drivers are a totally different issue (for pre-Kepler gen cards), is not related to laptop issues that you have.

You want things to work smooth? Don't use a laptop for video editing. All other NLE's have issues with laptops and the GPU (hardware) acceleration.

Quote: Those drivers are a totally different issue (for pre-Kepler gen cards), is not related to laptop issues that you have.

You want things to work smooth? Don't use a laptop for video editing. All other NLE's have issues with laptops and the GPU (hardware) acceleration.

Yes, I do want things to run smoothly, and I believe that modern laptops should be able to handle video editing. I find that these days, I only have time to work on video editing while I am away for work and a desktop is not an option. Downloading a trial of Adobe Premiere and will report back shortly.

it works perfectly on my laptop using 970 nvidia. I just follow the instructions from POWERDIRECTOR staff. It permits to select nvidia as gpu for PD14. I have no crash.

you will only get crash if you select INTEL fast rendering when you use the nvidia GPu.

I can told you that it is a complete different world now with fast rendering and 970gpu at 100% load. just check my other post.

Quote: it works perfectly on my laptop using 970 nvidia. I just follow the instructions from POWERDIRECTOR staff. It permits to select nvidia as gpu for PD14. I have no crash.

you will only get crash if you select INTEL fast rendering when you use the nvidia GPu.

I can told you that it is a complete different world now with fast rendering and 970gpu at 100% load. just check my other post.

I am using PowerDirector 13 and those instructions seem to be for PowerDirector 14

so far you are in PD14 forum section.

you may ask PD staff same procedure and equivalent files for PD13.

.

Just tried out the Adobe software, and though I definately do not like the interface as much, it does handle 4k 100 bit flawlessly. The strange thing is that Adobe does not seem to utilize the dGPU either, but even so 4k video shows up on the timeline and edit smoothly. I dont care as much about rendering time as I do being able to edit 4k in a fluid enviornment. They have obviosuly been able to optimize the cpu and onboard intel graphics, so i hope the Powerdirector will eventually as well. Until then, PD has lost a customer, as I want a finished product that works and doesnt require file manipulation.

DocDaddy,

Any chance you've tried the newest Nvidia driver (361.91 released 2/15/16) to see if the issue is fixed? Might be worth a shot anyway.

Quote: DocDaddy,

Any chance you've tried the newest Nvidia driver (361.91 released 2/15/16) to see if the issue is fixed? Might be worth a shot anyway.

Yes, did that today - no difference.