Purchased PowerDVD 15 Ultra, installed in Windows 7, program does nothing.

Ashura

Newbie Joined: Dec 07, 2015 18:54 Messages: 3 Offline

Solved by

Dec 07, 2015 19:02

Hello there,

As the subject states, I just purchased and installed PowerDVD 16 ultra under Windows 7. When I click the icon to run the program, nothing happens.

The only .exe in the install folder that does anything is the activate.exe and it tells me I have 0 days left in my trial and I can buy now!

I did buy it already, and I haven't even been able to get to the point where I can put in my serial number. Hahaha.

I have also tried running it as administrator- nothing. This is also a fresh install of Windows 7. I checked Windows Firewall and it says Cyberlink is allowed.

Any help appreciated, thanks.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Dec 08, 2015 06:47

Hello Ashura,
When you double click on the Icon, did you see what happens on the tast Manager? is PDVD listed there or not?

Try to stat PDVD as an Administator.
Best regards,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Ashura

Newbie Joined: Dec 07, 2015 18:54 Messages: 3 Offline

Dec 08, 2015 11:39

Hi there.

I did try running it as administrator. No dice.

As for task manager, what happens is it pops up for a split second, and then goes away by itself. It's not like there's multiple copies stuck running in the background or anything. Just there for a sec and poof, gone.

This message was edited 1 time. Last update was at Dec 08. 2015 11:43

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Dec 14, 2015 10:00

Hi Ashura,

I suggest you to read the system requirements carefully. http://www.cyberlink.com/products/powerdvd-ultra/spec_en_US.html

It sounds like PowerDVD is stopped from annother prozess. Do you have an anti-virus software?

Best regards

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Ashura

Newbie Joined: Dec 07, 2015 18:54 Messages: 3 Offline

Dec 14, 2015 12:37

I meet or greatly exceed all the specifications listed here. I read this before I bought the program.

I do have Windows Security Essentials. Is there something I have to do to make them both work okay together? I tried disabling security essentials and that didn't help.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Dec 15, 2015 05:50

Hi Ashura,

It sounds very strainge ant it can have many causes.
Please try one of this solutions:

Update your Software from our HP. http://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html

Delete the cache file under user's appdata: C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD15\cache

Reinstall PDVD without keeping user settings

Please let me know what happens.
Greetings
Hicham

This message was edited 1 time. Last update was at Dec 15. 2015 05:51

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp