Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
PowerDVD 15 Ultra 3D ISO skipped frame
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Hi All,

Having an Intel Nuc i3 running windows 8.1, I use TotalMediaTheatre to watch 3D iso. Software works flawless but as known is no longer officially supported. Took the plunge to switch to PowerDVD Ultra 15 (thank you, Halloween promotion) and every single 3D iso I tested skips a frame about every 40 seconds. To my understanding this could be caused by 3D encoding 23.976 versus 24 output by PowerDVD, correct? Any feedback or advice to resolve this? I have disabled all TrueTheatre enhancements.

Thank you very much.

Stef

This message was edited 2 times. Last update was at Oct 30. 2015 06:52

PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Some more testing....

Change audio from uncompressed hd to lpcm: 3d flawless (but I don't want that).

Change video output to 720p60Hz with uncompressed hd: 3d flawless (but I don't want that).
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi PhenixS1970,

Please contact our Customer Support Team: Support

Best regards

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Hi Hicham,

Logged a trouble ticket. As a test I installed reclock to reframe to 23.976 and changed pdvd audio out to pcm. This works flawless but I do want to bitstream and let my Anthem avm50v 3D decode the audio.

Thank you for your follow-up.

Kind Regards,

Stef
MarkTom [Avatar]
Newbie Location: Chariton Joined: Nov 03, 2015 07:04 Messages: 2 Offline
[Post New]
PhenixS1970 Thanks you for this thread.
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
You are welcome MarkTom.

Follow-up from tech support doesn't resolve my (and assume many others...) issue. If the 3d display natively supports 24p then PVDV will output 24p despite the 3D blu ray spec is 23.976. Is does so to be more compatible with your display.
They propose to reach out to 'reclock' and figure out how to use it enabling bitstreaming...
Don't get it that PDVD can't include a 1080p 23.976 output mode. After all TMT6 and any decent 3d hardware media player does that.
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
No more news from tech support so I guess that's it...
stewart_pk [Avatar]
Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline
[Post New]
Quote: No more news from tech support so I guess that's it...


I would have bet considerable money that was going to be the case.
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Afraid so...and very unfortunate as the picture quality is stunning..
nullack [Avatar]
Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline
[Post New]
Hi, is the ticket still open? You can to tell going into your members zone and selecting "my support tickets". My bug with subtitles being bugged and wrecking the video display in non bluray subtitles that I opened almost a month ago is still open. If its not closed, its still in the works I believe.
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Hi nullack. Indeed ticket is still open and earlier today I have received an update from tech support, in a nutshell 'Thank you for comments and recommendations...forwarded to development for future product improvement'.

This message was edited 1 time. Last update was at Nov 13. 2015 17:52

PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
To provide a latest update on this, the ticket has been closed by Cyberlink. The nuc is connected to an Anthem avm50v3D which has a vxp scaler. Regarding 2D blu ray movie iso PowerDvd 15 indicates output of 23.976 and obviously have no problems at all. I consider the 3d playback probs the result of a lousy implementation.

This message was edited 1 time. Last update was at Nov 28. 2015 05:32

PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
As a test I tried something different . With tsmuxer
I rebuilt the 3D iso of Mad Max fury road and changed the fps from 23.976 to 24 fps. I would assume no more skipped frames during playback, right? Wrong, occur at exactly the same timeframes. Btw iso is fine as plays flawless on a med 800x3D. This movie has dolby atmos encoding so makes me wonder if this causes some playback issues....

Btw looking into de general settings of PDVD during playback a 'normal' 3D 23.976 is played back at 23.0 frames. The rebuilt mad max indicates 24.0 frames.

This message was edited 1 time. Last update was at Dec 05. 2015 20:00

Jeff R 1 [Avatar]
Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline
[Post New]
I'm still using PowerDVD14, but what I do is set my refresh rate to 23 (which is 23.976 _ there is no 23 fps) in the NVIDIA control panel.
I get a message from DVD14 asking me if I want to correct the refresh rate and I choose not to.
It then remains at 23.976 and my 3D ISO's play perfectly.
There have also been a few reports over at SlySoft that Power DVD's 15 virtual drive isn't that great, so I have been using Virtual Clone Drive _ it works well and has never given me any problems, so I stick with it.

My 3D ISO's are also complete copies of the entire disc.

This message was edited 2 times. Last update was at Dec 06. 2015 00:07

PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
In my nuc the refresh rate is also set to 23 and I tend to use virtual clone drive as well (also.using,complete copies of the disc).

PDVD never gives any kind of notification if I want to keep the refresh rate.

What I'm puzzeled about is that when playing a 2D blu ray iso in the general setting/info it displays movie playback at 23.976. Not the case when playing a 3D iso.

If however I chose pcm audio there are no playback issues. Unfortunately not an option as I intend to move to Atmos shortly, enforcing bitstream audio (also letting my Anthem doing the audio decoding has a significant impact on the sound quality).
Jeff R 1 [Avatar]
Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline
[Post New]
Here's a screen shot on how to reset Cyberlink on the refresh rate pop-up. Again this applies to DVD14, but I am going to assume that it's the same for DVD15.



I had a look at the bare minimum specs to play a 3D movie and when it come to using a CPU only, it's asking for at least an Intel i5 _ yours is an i3.

Maybe that's the problem.

When you change to LPCM, it works because you're unloading some of the burden on the CPU.

TMT tended to be a lighte application and would work with you i3 _ just suggesting a possable explanation.

This message was edited 2 times. Last update was at Dec 06. 2015 13:57

PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Thank you very much for looking into this, Jeff. Might be onto something regarding the nuc not being up to the task. I did sent Cyberlink a dx file when they were looking into troubleshooting with me but maybe they didn't pick up that I have an i3. Might give it a try with my i7 asus laptop (which has an integrated nvidia card as well).

Thanks for pointing me towards the reset dialog setting Nuc is on 23p and no msg popped up when playing a 3d iso (mounted with virtual close drive).

This message was edited 1 time. Last update was at Dec 07. 2015 13:17

Jeff R 1 [Avatar]
Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline
[Post New]
Hmmm...
The DX file has that information right in front of their face, including the fact that you have an i3 processor.
I think the problem with Cyberlinks' help is that it first goes to the bottom help centre and while I am sure the people there try to help, they are reading from a script and they don't know what the real problem _ even if it's staring them in the face.

If I get curios enough, I'll slip my GT 980 out and force my HTPC just to run on the processor.
It's a 4770K so it will have a enough juice to run 3D, but if there is a problem with the Intel drivers, it will show up.
PhenixS1970 [Avatar]
Newbie Joined: Oct 30, 2015 06:28 Messages: 12 Offline
[Post New]
Don't go into too much trouble fo me, Jeff (and your input is very much appreciated).

Argl checked my msi gt 70 which is an ivy bridge i7 with hd4000 and gtx 680m. Don't think that's going to work either as I believe intel never fixed ivy bridge proper 23.976 (which was a known bug).

This message was edited 1 time. Last update was at Dec 07. 2015 18:13

Powered by JForum 2.1.8 © JForum Team