Unable to Enable Hardware Encoding in PD13

RedneckEinstein

Newbie Joined: May 26, 2015 15:10 Messages: 5 Offline

Solved by

Aug 27, 2015 06:36

Hi guys,

Im a gaming youtuber who creates lets play videos. I have been struggling with an issue for a few months now and i have no idea how to fix it. I have the latest updates to PD13, a Radeon 7950 GPU with the latest Catalyst Control Centre and drivers, and a Intel core i5 4690K CPU.

Bascially i am unable to use hardware encoding when producing videos in PD13, does anyone know why this is? Instead of 15 mins or so to create a video, my pc is only using the CPU and taking about 50 mins per video. In preferences i have set all the relevant options to use OPEN CL and hardware encode decode etc, but when it comes time to produce i am not able to use any hardware GPU assisted encoding.

Contacting customer support has led them to tell me to enable the options in preferences which i have done and makes no difference.

Please help its driving me nuts!

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Aug 27, 2015 09:45

Este assunto já foi discutido aqui, http://forum.cyberlink.com/forum/posts/list/44494.page#230526
I think Cyberlink need to do update to support the new Catalyst.

On the site AMD had option to download Catalyst previous version, now sought and not found.

This message was edited 3 times. Last update was at Aug 28. 2015 09:51

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 27, 2015 11:34

RedneckEinstein

Newbie Joined: May 26, 2015 15:10 Messages: 5 Offline

Aug 27, 2015 11:52

Hey thanks for the replies, so i tried to fix the issue by installing catalyst driver 14.12 but this has not fixed the issue and has in fact removed the option in preferences to enable hardware decoding under the hardware acceleration section....please help!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 27, 2015 12:55

I don't have an AMD card so I can't offer any more assistance.

Did you read the other thread? It seems that there are some specific steps that the other users did that solved their problem, and I think you'd get more help (if needed) if you posted over there.

YouTube/optodata

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PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Aug 27, 2015 13:03

Você precisa desinstalar amd-catalisador-15.7.1 e só então instalar amd-catalisador omega-14:. 12
em outro post que você tem mais informações de como fazer

Install, amd-catalyst-omega-14:12, the process is normal, but it does not remove the amd-catalyst-15.7.1

You need to use the old version of the Uninstall option.

This message was edited 1 time. Last update was at Aug 27. 2015 17:37

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

RedneckEinstein

Newbie Joined: May 26, 2015 15:10 Messages: 5 Offline

Aug 27, 2015 13:29

I have done as u suggested and uninstalled and reinstalled the older driver and looked at that post, and nothing is working....i want a refund

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 27, 2015 13:34

RedneckEinstein

Newbie Joined: May 26, 2015 15:10 Messages: 5 Offline

Aug 27, 2015 14:34

On the contrary im not giving up! Im just frustrated, and having contacted them and being told to enable hardware acceleration in the preferences menu, im not happy with their service!