A lot seem to have happened in the last few weeks on my pc. Win 7 updates, PD12 build 4210 update, amd latest driver automatically installed, more win 7 updates and the old powerdirector version 12, 11, and 9 are intermittently not starting up. The app start up logo appears and then disappears. Task manager shows the applications not loaded and not running. I am not sure which updates caused this as I don't open the older versions of PD except to answer a question on the forums. A few days ago I changed the graphics setting to use the intel graphics quick sync and all the older PD versions start and run okay again. PD13 mp4 produce is okay on HA and svrt with the intel graphics. I will probably roll back the amd driver as you have confirmed the problem is with amd catalyst update.

On my AMD web site I see upgrade to version 15.20. Where are you getting 15.7 ??????



FYI - HA usually does not lend the best rendering of any format. Using the PC driven software gives best results. But it may not be the fastest depending on the system it is used on. Win 10, i7

I just checked the amd driver in device manager. Driver date is 6/22/2015. Driver version is 15.200.1046.0 as you have stated. It was automatically installed on 7/9/2015 on my pc.

The catalyst driver version is 15.7 as GGRussell has stated with a 7/8/2015 release date. See this link: http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 and the attached screenshot. The display driver version of 15.20.1046 is confirmed here for catalyst 15.7.

In the past other users have reported problems with previous amd graphics drivers on the PD forums but this is the first time an amd graphics driver caused a problem for me and maybe the first time for GGRussell....

Hope this helps...

First time I've ever seen an issue with AMD drivers. I did report it there.

HDedit - I bought PD13 specifically to transcode WTV files to MP4 with hardware acceleration. Without acceleration, I can use freeware. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

I am also having issues with pdr13 crashing on my pc that has 15.7 cats... But works on a laptop that does not have 15.7 cat drivers....



Sounds like what ever 15.7 did is not working with the software...



Cyberlink needs to figure it out and fix it.

I had problems after updating, amd-catalyst-15.7-with-dotnet45-win7-64bit.

What but drew attention was the delay to shut down Windows.

Returned to catalyst-omega-14:12, the problem continued.

With doubt made Windows image recovery.

For me catalyst-omega-14:12, Works well here. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

same problem here,

after catalyst-15.7 update on win7, powerdirector 9 refuses to start.

please fix this problem.

Quote: please fix this problem.

We are not the tech support goup here. Each of us are users of the powerdirector software. This problem is easily fixed. Each user here took a different path to fix the problem and explained what they did.

The easiest fix would be to go to the control panel and open the device manager and use it to roll back to the previous amd video driver. Let us know if this solves your problem.

Quote: First time I've ever seen an issue with AMD drivers. I did report it there.
HDedit - I bought PD13 specifically to transcode WTV files to MP4 with hardware acceleration. Without acceleration, I can use freeware.

I think that your intel i7 4770k CPU has a better hardware acceleration block in it's "Intel® HD Graphics 4600" - ATI is behind intel (and nVidia) with that feature.

http://www.tomshardware.com/reviews/core-i7-4770k-haswell-review,3521-2.html

Quote:

Quote: First time I've ever seen an issue with AMD drivers. I did report it there.
HDedit - I bought PD13 specifically to transcode WTV files to MP4 with hardware acceleration. Without acceleration, I can use freeware.

I think that your intel i7 4770k CPU has a better hardware acceleration block in it's "Intel® HD Graphics 4600" - ATI is behind intel and nVidia with that feature.

thanks but has no bearing on the topic. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

New AMD Catalyst 15.7.1 available (29/07/2015)

Fixed previous mistakes here.

Still no Harware Video Acceleration. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Expect an announcement from Cyberlink on the use of AMD driver V.15.x soon.

Latest update to PD13 (patch V3130) still has no MP4 acceleration with Catalyst 15.7.1 Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

Earlier this week the Cyberlink engineers fixed the problems on my pc. They told me that they have no control on the AMD 15.x drivers which caused all these problems. There is a AMD Issue Reporting form for users to fill out near the bottom here: http://support.amd.com/en-us/download# .

It may help for the next AMD driver update if enough users fill in the forms. Do hope that HA is fixed on PD14 when it goes on sale.

Thanks - submitted
Will have to reload the older driver now

----

Reloading old 14.12 driver didn't help. Would appear there must be something in registry that got changed, but not set back when reinstalling. grrrrrrr



tomasc - can you tell me how Cyberlink helped you? PM if needed

----

Had to go back to V14.4 which had an option to competely remove all AMD driver files. Reboot and install V14.4. Seems like it is the 'Omega' drivers giving me a problem.



---

Now if I could get PD13 is use my laptop GTX965M for ANY video rendering would be nice. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

Removed AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Quote: Earlier this week the Cyberlink engineers fixed the problems on my pc. They told me that they have no control on the AMD 15.x drivers which caused all these problems. There is a AMD Issue Reporting form for users to fill out near the bottom here: http://support.amd.com/en-us/download# .

It may help for the next AMD driver update if enough users fill in the forms. Do hope that HA is fixed on PD14 when it goes on sale.

What did they do to fix?

My guess this is the same basic issue that occurred for Nvidia cards and PD, CUDA vs NVENC based encoding. I don't think PD13 really supports AMD (Video Coding Engine) VCE, instead my guess is it maybe uses the older tech Accelerated Video Transcoding (AVT) which has been removed from AMD 15.7 drivers and all future drivers as the software is at end of life. Similar approach Nvidia took for 340.43 and later drivers with CUDA encoding. I won’t point fingers to who’s at fault, however, both of these competing newer GPU technologies are on the order of 3+yrs old.

One can pull the older AVT installer from 14.12 WHQL drivers and use in 15.7, is that what was done to "fix" the 15.x drivers? This hacked approach not really recommended, at least by me. It works on a AMD card I threw in to test, but probably not robust over the long haul. The approach very similar to the hack that was used for Nvidia cards, also not recommended as a real fix and actually was very short lived as not supported in current PD13 version.

CL updated PD13 at a patch level release to make parts of encoding compatible with newer Nvidia NVENC encoder. Will CL do the same for AMD GPU users and PD13. Maybe, but PD13 doors are pretty much shut as PD14 is around the corner which was rumored to support H.265 encoding which would need the updated GPU encoding technology anyhow.

Jeff

Sounds familiar. I'll just have to stick with older drivers. I don't have funds to buy a new video card just to render video. May have to wait til PD14 is released to see what video cards will be supported. Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

I am not advocating that users roll back to the previous amd driver as you see in the posts here. Some users have problems trying. I am keeping the 15.x drivers as they work with my other software. The fix I got after their debugging is to allow the older PD installed on my pc to start and run without HA using the later amd drivers.

Expected an official announcement from Cyberlink on the use of the amd drivers but don't see it in the FAQ yet. Don't know if Cyberlink India based support is supplying the fix for the older versions of PD as I don't see any more posts concerning the issue in the forums.

JL_JL - If you start a support ticket about your pc with the amd card, see what they reply as of now. I did not want to post any fix that is not official from Cyberlink. I thought that they should be the ones to announce all this by now.

I prefer to use svrt, and cpu over hardware encoding, and the intel HA is available to me so it is not a big issue to me anymore.