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PDR13 2907 patch withdrawn.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] May 28, 2015 07:22
CyberLink release information: 2015-05-28:

PowerDirector 13 GM6 v2907 has been withdrawn due to a critical issue being found in specific platforms.

Issue summary: After updating PowerDirector 13 to v2907 in specific platforms, PowerDirector 13 shows error message "Out of memory" and crashes after opening a project. Users who have encountered the issue should roll back to PowerDirector 13 v2604. CyberLink are working on the solution now and will provide a new patch ASAP.

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bonagege [Avatar]
Senior Member Location: Italia, Lombardia GMT + 1 Joined: Jun 25, 2011 16:32 Messages: 187 Offline
[Post New] May 28, 2015 08:30
Quote: CyberLink release information: 2015-05-28:

PowerDirector 13 GM6 v2907 has been withdrawn due to a critical issue being found in specific platforms.

Issue summary: After updating PowerDirector 13 to v2907 in specific platforms, PowerDirector 13 shows error message "Out of memory" and crashes after opening a project. Users who have encountered the issue should roll back to PowerDirector 13 v2604. CyberLink are working on the solution now and will provide a new patch ASAP.

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Would it be correct to explain properly how to return to the previous version. We are a little disappointed. W 10 64 , pc Dell XPS 8000 - core i7 2,8 GHz--ram 6 MB--GEFORCE GTX 1050TI 4GB - SSD 256 + 2x630--area Pal
Videocam: Panasonic SD 700 avchd
Pinnacle 14 - PD 9-13-17
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] May 28, 2015 08:57
Hi bonagege ,
You are right, I have posted the information CyberLink has released and not a guide to uninstalling/reinstalling back to an earlier build.

I would...
Uninstall CyberLink PowerDirector 13 (2907) via the Control Panel see: Control Panel\Programs\Programs and Features
Reboot
Install CyberLink PowerDirector 13 + activation key
Install the patch 2604.

Others may do the actions differently.

Dafydd
bonagege [Avatar]
Senior Member Location: Italia, Lombardia GMT + 1 Joined: Jun 25, 2011 16:32 Messages: 187 Offline
[Post New] May 28, 2015 12:54
Quote: Hi bonagege ,
You are right, I have posted the information CyberLink has released and not a guide to uninstalling/reinstalling back to an earlier build.

I would...
Uninstall CyberLink PowerDirector 13 (2907) via the Control Panel see: Control Panel\Programs\Programs and Features
Reboot
Install CyberLink PowerDirector 13 + activation key
Install the patch 2604.

Others may do the actions differently.

Dafydd
Hi Dafydd , we are fortunate to have an assistant so helpful and fast. Thank you. W 10 64 , pc Dell XPS 8000 - core i7 2,8 GHz--ram 6 MB--GEFORCE GTX 1050TI 4GB - SSD 256 + 2x630--area Pal
Videocam: Panasonic SD 700 avchd
Pinnacle 14 - PD 9-13-17
MichaelCondry
Newbie Joined: Oct 01, 2010 17:04 Messages: 8 Offline
[Post New] Aug 14, 2015 17:06
3130 has the same problem. I did an update in the middle of editing a home movie, now it hogs memory (16GB!) in the create disk menu. It completely locks the system, cannot dump, screen save, etc. I want to roll back to the previous update but how????? Michael
PlaySound
Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline
[Post New] Aug 14, 2015 18:31
[Quote = MichaelCondry] 3130 tem o mesmo problema. Eu fiz uma atualização no meio da edição de um filme caseiro, agora hogs de memória (16 GB!) No menu de criar disco. Ele bloqueia completamente o sistema, não pode despejar, tela salvar, etc. Eu quero reverter para a anterior actualização mas como ????? [/ quote]



I suppose you do not have a copy of the previous update.

If so download here again

This message was edited 1 time. Last update was at Aug 14. 2015 18:33

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate
James Dotson
Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline
[Post New] Aug 14, 2015 20:22
Do you have Windows system restore turned on? __________________________________
CORNBLOSSOM
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Aug 14, 2015 20:41
All of these are good suggestions. If Windows Restore can roll your system back to before the 3130 update, use that.

If not, please UNINSTALL PD13 and then reinstall it and use the patch that PlaySound linked to. You'll need to have your license key, and a full uninstall/reinstall is the only way to get PD back to the way it was before the 3130 patch was applied.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
MichaelCondry
Newbie Joined: Oct 01, 2010 17:04 Messages: 8 Offline
[Post New] Aug 15, 2015 19:44
I was able to roll back but it did not fix the issue. The system still hangs eating all memory and I cannot create a dump or trace to send to cyberlink and find out. It is likely some glitch in Windows 10 Michael
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Aug 15, 2015 19:54
Michael, since your problem is not related to the 2907 patch being withdrawn, please start a new thread and post the details requested in sections A, B and J in this *sticky*

It would also help if you could try creating a new project with just one or two clips and see how PD performs. I realize you're in the middle of a project but you're experiencing things nobody else has reported and we need to figure out what's going on with your computer before we can understand the issue with your specific project. Starting with a small, clean project will give us more info.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Aug 16, 2015 12:59
Thread closed. Best thing to do, so it wont be used.
Please start a new topic for your own new issue.
Dafydd
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