PD 13 Crashing when producing

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

Solved by

May 16, 2015 10:10

I am trying to produce a video in 1080/ 60p .m2ts, made of 14 clips. No transitions or FX. Just fade in and out between clips with credits at end. I recorded in .m2ts with a sony nxcam and produced all the clips into their own 1080/ 60p .m2ts files. I am now trying to combine all the clips together for 1 file.

PD 13 keeps crashing between 20:00 - 31:00 min of rendering. Less than 1/2 of the project.

I thought there may be somthing it didn't like in the timeline so I split the timeline and was able to render the 1st part of the vid. 21:51 long. I tried to render the second 1/2 and was able to get to 28:06 before PD crashed.

No other programs running, tried to save to different drives, turned of hardware excel, turned off "reduce vid noise" in produce options. I have made a lot of vids with same format ( just not this long )

Any suggestions ??

Win 8.1 X64- up to date

Intel(R) Core(TM) i7-3930K

32GB ram

2 - 980 GTX - 350.12 drivers( tried to shut off SLI - no luck )

Filename	CrashRpt.xml	Download
Description
Filesize	2 Kbytes
Downloaded:	400 time(s)

This message was edited 2 times. Last update was at May 16. 2015 10:29

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 16, 2015 10:13

Dx report

PD 13.0.2604.0

Filename	jmcu DxDiag.txt	Download
Description
Filesize	93 Kbytes
Downloaded:	443 time(s)

This message was edited 1 time. Last update was at May 16. 2015 10:28

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

May 16, 2015 10:15

What is in the timeline at the apparent point of crash?A Dxdiag from your machine will be needed.
See Part A and Part B of the following link.
http://forum.cyberlink.com/forum/posts/list/40225.page HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 16, 2015 10:19

The only thing that is at the point of the crashes, is in the video clip. It seems to be a different one every time. It is not in between clips and there are no effects in the timeline.

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

May 16, 2015 11:36

As you have only 14 files try renaming each of the m2.ts files and render again, it is possible that you may have slipped an illegal character in one of the file names by mistake. It is easily done and can cause havoc. Panny TM10, GH2, GH4,

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 16, 2015 11:49

They were all rendered as 1-14 .m2ts and produced as individual files with no renaming. None of them having any issues by themselves and left as is. Now I am trying to put them on 1 timeline to get one single file...

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 18, 2015 05:25

Hi jmcu ,
What are the combined file sizes of all these .m2ts video files?
Where are you extracting the data from - which Hard Drive?
Where are you writing the video to (SSD or one of the HDD or external device)?

I'm looking at the end result's file size and whether the HDD is energy saving/shutting down/link gets broken.

I'm guessing.

Please provide a screenshot of the project - Edit Workspace, full screen shot. Part E & F in the Guide.
Barry has asked for specific information, http://forum.cyberlink.com/forum/posts/list/43831.page#226567 and Part A would be useful to read.

Dafydd

This message was edited 1 time. Last update was at May 18. 2015 05:26

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 18, 2015 05:41

Hi,
The combined size = ~16GB.
I am extracting the files from a PCI revo drive and writing to the same drive. I also tried writing to another ssd drive with the same results.

Part A is above the post from Berry.

I was able to work around the problem by making 2 clips out of the 14 and combining the final 2 in a m2ts file. A long process but It worked.

I also tried to change the output to mpg4 and it also worked.

Thanks..

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 18, 2015 12:44

jmcu There are a couple of issues that show up in your DxDiag results. Ther is a newer graphics driver for your *GTX970* and when you install it PLEASE go to Custom Installation and UNCHECK every box except the graphics driver and then check the Clean Installation box. Your computer has crashed recently due to a driver issue and I'd like to make sure that the new nVidia driver is installed correctly.

Next, follow the steps regarding the SFC command *here* to see if Windows can repair some of the other issues that have been crashing your PC.

Once you've finished with those, try producing your clips again and let us know what happens.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 18, 2015 13:49

Hi optodata,

Thanks for the reply..
I started with the new drivers 350.12 and didn't have much luck.. and then reinstalled the previous ones to see if they were any better.. I always do custom and clean install of just the drivers. I am using 2 980 HC cards..

I went back to the 350.12 and didn't fair any better.. I will try the link in your post and try to produce again..
Thanks..

This message was edited 1 time. Last update was at May 18. 2015 13:50

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 18, 2015 14:03

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 18, 2015 14:16

I did try to disable SLI and had no luck.. I just ran SFC /scannow and did not find any integrity violations..

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 18, 2015 14:51

jmcu

Newbie Joined: Jan 27, 2012 19:28 Messages: 37 Offline

May 18, 2015 15:06

I just shut that PCI slot off.. via switch on MOBO

This message was edited 1 time. Last update was at May 18. 2015 15:06