I'm new to Photo Director 6, and have already run into a few frustrating issues. The above is a message that I get very often, and the closest to a pattern that I can get is that it usually happens when I've edited a picture, a virtual picture is created (which I would prefer it not, but... ) and then export it back to the drive. If I "Save To" the drive, The picture is save with .JPG.jpg. Not sure why the extention would show up twice, but it does.
I've submitted a support ticket, but after sending all the requested info, including, but not limited to, the dxdiag, a couple of screenshots of the error message, my original receipt for the purchase of the software, I'm yet to receive a response to help me solve this problem. And, BTW, Cyberlink's help tickets do not allow you to enter any other additional notes, requests, followups, etc... unless they've requested the info, or you open another ticket, which they ask that you do not do.
So far, my experience with Cyberlink has not been the best. If not for the face tagging, along with some rather cool adjustment and edit options that even a novice like myself are easily able to figure out, along with being in my price range, I would likely have already returned the software and not given it or any other Cyberlink product another look. I really want to continue to use the software and give it my best, so can anyone shed some light on the above error, even if Cyberlink doesn't? Errors like the above are unacceptable, and no response and/or assistance to solve these problems makes it even more frustrating.
Thanks,
Don