PLEASE HELP!! Movies not displaying

Superman2k2

Newbie Joined: Jan 08, 2015 18:42 Messages: 2 Offline

Solved by

Jan 08, 2015 18:51

Hello I spent 15 hours syncing all my movies videos and pictures to PowerDVD 14 everything went fine all my media was added displayed properly and played without any problems. When I closed PowerDVD and restarted it later nothing would display under the Movies menu. I checked the settings and my Movie folder was still there but nothing displays. My pictures and videos are still there and work great but no movies. I uninstalled PowerDVD reinstalled it added everything again restarted the program and again movies wont display. Any help would be great Thank You

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 09, 2015 04:00

Hi,
please check our welcome thread for this user-2-user Forum first and help to provide as many info as possible:
http://forum.cyberlink.com/forum/posts/list/38203.page

It would be helpful if you could also describe more detailed what you do and how your environment is organized (e.g. where are the files located - NAS, local HDD, USB....)

br
Michael

This message was edited 1 time. Last update was at Jan 09. 2015 04:00

Technical Support

Werde Facebook Fan

Superman2k2

Newbie Joined: Jan 08, 2015 18:42 Messages: 2 Offline

Jan 10, 2015 04:44

Thx for the reply. They are on a local HDD they are all backups of movies each in its own folder. They scan add and play fine but when I exit the program or switch to Cinema mode they all go away and I'm back to the Add Movies to the Library, with instruction on this generic page with a button at the bottom of the page saying Add Now. I can click on Videos, Photos, Music and they all work fine. I have no problem accessing any of these files. They are also on a different HDD.

NOTE: See the image attached at the bottom of this post for reference!!!


Filename	PowerDVD 14 Ultra (Movie Tab Screen).jpg	Download
Description	PowerDVD 14 Ultra (Movie Tab) Screen Problem
Filesize	183 Kbytes
Downloaded:	103 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 12, 2015 04:34

Hi,
suggest to check below items:

1. make sure to have installed latest Patch
2. ensure you have added the Movie paths in the Settings dialogue
3. if this not help contact our Support Team

thx
Michael Technical Support

Werde Facebook Fan

emma13xia

Member Joined: Dec 10, 2014 01:59 Messages: 82 Offline

Jan 14, 2015 04:08

What's the movie format? Make sure it is supported by PowerDVD, otherwise, you need transcode the video format before transferring to powerDVD.

davidpmays52

Newbie Joined: Feb 22, 2011 08:53 Messages: 6 Offline

Apr 02, 2015 16:01

Quote: Hi,
suggest to check below items:

1. make sure to have installed latest Patch
2. ensure you have added the Movie paths in the Settings dialogue
3. if this not help contact our Support Team

thx
Michael

I am experiencing the same problem. I had Powerdvd 13 loaded and all my movies were displayed. I updated to Powerdvd 14 and now my movies do not display. I have downloaded the most recent update. I have deleted the movie folder and readded it to Powerdvd 14. The only thing showing is the add movies to the library screen. They all display as videos. Currently installed is PowerDVD 14.0.4704.58. My movies are stored on drive M:\Movies with each movie in its own subfolder. Thus the movie 16 Blocks is stored as m:\Movies\16 Blocks\16 Blocks.m4v I currently have 1785 movies with a total of 4,068 files, including .actor, for a total storage of 2.69 TB. I have a second system with PowerDVD 13 loaded and the drive mapped to M: from my main computer and it displays all the movies under the movie tab. I have gone through the settings and have not discoverd anything different.

If I click on the drive under My Computer they all display with covers and they play.

From the Information tab in Player Settings (Why can't I cut and paste this?)

Player information:

Player region code: not specified

Current drive f:\

Title region code: not available

Subpicture attribute: not available

Hardware information:

Processor: Inter(R) Core(TM) i5-4430 cpu @running at 3000MHz

3DNow! technology: Not Detected

.... Not Detected

IA MMX technology: In Use

IA sStreaming SIMD extensions: In Use

IA SSE 2: In Use

Video Accelerator: DirectX VA (Not in Use)

Multispeaker audio device: Not Detected

S/PDIF output device: Not Detected (This is interesting because I am connected to a Denon Amp with 7.1 sound through HDMI and MediaPortal recognizes it and plays correctly)

Running Windows 8.1 Pro with Media Center 64 Bit

16.0 GB

I am sure it is something simple.

Thanks for taking my question.