PowerDirector 11 keeps crashing - CES_Cacheagent.exe has stopped working

Charles_I

Newbie Location: Toronto Canada Joined: Jul 05, 2012 15:23 Messages: 25 Offline

Solved by

Sep 18, 2014 12:12

The last time I used PD 11 was about a year ago on the same PC I'm using now (Windows

without any problems. Now I can't use it for more than 10 minutes (roughly) without getting the CES_Cacheagent.exe crash. Any idea why? I have sent the crash report in. I've also upgraded to build 3625.

Thanks
Charles

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Sep 18, 2014 17:55

I found this in searching the forums. Pwerhaps it will be of some help:

http://forum.cyberlink.com/forum/posts/list/14248.page;jsessionid=36DC8889581CC9701ADEC88763964475

Also what antivirus are you using. Do you use a Registry Cleaner (either stand alone or as part of the antivirus)? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Charles_I

Newbie Location: Toronto Canada Joined: Jul 05, 2012 15:23 Messages: 25 Offline

Sep 24, 2014 15:13

It suddenly stopped crashing after several days without me doing anything. No idea why but it seems to be OK now.

Rhondaiscyberlink1bitch

Newbie Joined: Oct 18, 2012 12:00 Messages: 8 Offline

Sep 25, 2014 22:46

I do not know if you do business with Cyberlink but just in case I would like to let you know they are selling defective software and then forcing their customers to pay $30 more for tech support. I can't even get the software installed properly and they refuse to help unless I purchase their tech support. Please do not do business with them. They are running a big scam. If you know of any entity I could call to report them it would be greatly appreciated

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 26, 2014 08:55

Quote: I do not know if you do business with Cyberlink but just in case I would like to let you know they are selling defective software and then forcing their customers to pay $30 more for tech support. I can't even get the software installed properly and they refuse to help unless I purchase their tech support. Please do not do business with them. They are running a big scam. If you know of any entity I could call to report them it would be greatly appreciated

Check out: http://forum.cyberlink.com/forum/posts/list/40352.page#208470
Dafydd