"Production unsuccessful. Please ensure your graphics card driver is up-to-date..."

flashmp3

Newbie Joined: Nov 14, 2013 21:21 Messages: 22 Offline

Solved by

Jul 31, 2014 05:24

Hi,

I bought PowerDirector yesterday night. I had already used it so know how it works. I have also knowledges in gpu decoding.

My problem here seems to be a famous one. When i try to produce in mp4 using intel quick sync i get :

"Production unsuccessful. Please ensure your graphics card driver is up-to-date, and update to the latest version of Windows Media Player or QuickTime software. You can also try to output the production in a different video format."

My hardware is Asus UX32VD i7 3517u, Intel HD 4000 (supports quicksync perfectly), GT 620M, win8

I have tried to reinstall latest intel drivers but it doesn't change anything. It can produce in m2ts but i'm using a software that doesn't support m2ts and whatever i didn't pay 60 euros for a software that say it can encode in mp4 using quicksync for nothing. I think you understand what i mean.

When i use handbrake or sony vegas, it uses quicksync without any problem.

I have also forced the powerdirector to use the intel GPU (otherwise i don't have the quicksync option)

I've seen this error reported here :http://www.cyberlink.com/support/product-faq-content.do?id=14956&prodId=4&prodVerId=1052

so i guess you know exactly how to solve it now ?

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 31, 2014 09:05

Quote: Hi,

I bought PowerDirector yesterday night. I had already used it so know how it works. I have also knowledges in gpu decoding.

My problem here seems to be a famous one. When i try to produce in mp4 using intel quick sync i get :

"Production unsuccessful. Please ensure your graphics card driver is up-to-date, and update to the latest version of Windows Media Player or QuickTime software. You can also try to output the production in a different video format."

My hardware is Asus UX32VD i7 3517u, Intel HD 4000 (supports quicksync perfectly), GT 620M, win8

I have tried to reinstall latest intel drivers but it doesn't change anything. It can produce in m2ts but i'm using a software that doesn't support m2ts and whatever i didn't pay 60 euros for a software that say it can encode in mp4 using quicksync for nothing. I think you understand what i mean.

When i use handbrake or sony vegas, it uses quicksync without any problem.

I have also forced the powerdirector to use the intel GPU (otherwise i don't have the quicksync option)

I've seen this error reported here :http://www.cyberlink.com/support/product-faq-content.do?id=14956&prodId=4&prodVerId=1052

so i guess you know exactly how to solve it now ?

No, I don't but I do know the steps to maybe solve it. The one thing I should ask for but am not at these time, the diagnostic of your computer.
Part B
http://forum.cyberlink.com/forum/posts/list/29701.page

Intel drivers:
update your graphics driver
https://downloadcenter.intel.com/default.aspx

Only use WHQL drivers from the manufacturer. No beta.

Check for the latest patch for Powerdirector.
You can see your version by clicking on the Word "Powerdirector" on the Upper Right.

http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

Update your QuickTime: Important, provides MP4 support.
http://www.apple.com/quicktime/download/

Update the Drivers and QuickTime first, if that does not solve your problem, come back with the Diagnostic.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

flashmp3

Newbie Joined: Nov 14, 2013 21:21 Messages: 22 Offline

Jul 31, 2014 09:12

Hi,

Thanks for your reply. I have done everything unless updating quicktime. I don't really understand the link but i'll do it.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 31, 2014 10:05

Quote: Hi,

Thanks for your reply. I have done everything unless updating quicktime. I don't really understand the link but i'll do it.

Uncheck any extras.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

flashmp3

Newbie Joined: Nov 14, 2013 21:21 Messages: 22 Offline

Jul 31, 2014 10:12

Quote:

Quote: Hi,

Thanks for your reply. I have done everything unless updating quicktime. I don't really understand the link but i'll do it.

Uncheck any extras.

what do you mean ?

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 31, 2014 11:15

Quote:

Quote: Hi,

Thanks for your reply. I have done everything unless updating quicktime. I don't really understand the link but i'll do it.

Uncheck any extras.

what do you mean ?

Many software companies are putting extra software and browsers in the offer to download.

If you do not want any of the "Junk" uncheck or decline the offers.

For QuickTime you do not have to accept any of the offers.
Actually that is true for all free software.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

flashmp3

Newbie Joined: Nov 14, 2013 21:21 Messages: 22 Offline

Jul 31, 2014 11:27

Ok

But can you explain me why upgrading quicktime would make the mp4 quicksync working in pdirector12 ?

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 31, 2014 19:43

Quote: Ok

But can you explain me why upgrading quicktime would make the mp4 quicksync working in pdirector12 ?

I do not know for sure it will.

In Powerdirector, QuickTime is used in the production of Apple videos. MP4 and MOV are Apple formats.
It will not hurt to update QuickTime. it may help.

QuickTime is a necessary component in Powerdirector.

If you were to remove QuickTime, you will notice that MOV is no longer available in Produce, In Powerdirector the MOV format is the encoder in QuickTime.

What is QuickTime?
https://www.apple.com/quicktime/what-is/

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 31, 2014 20:21

QuickTime is also an important component of SmartSound. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

PawelB

Newbie Joined: Mar 31, 2012 13:39 Messages: 6 Offline

Aug 01, 2014 02:30

In my case everything worked fine until a crash during certain mp4 production. After that incident the message "Production unsuccessful... blah, blah, blah..." started to appear. It is completely misleading message since I could produce mp4's before the crash and all the drivers and software were up to date and after they didn't...
The most interesting is that the crash happened during 1980x1080/25p (16Mbps) production and the problem occurs only with 1980x1080 Productions. With other mp4 productions everything works fine.
The problem seems to be connected to the Windows account I work with. It doesn't exist on other accounts.

This message was edited 4 times. Last update was at Aug 01. 2014 02:56

PawelB

Newbie Joined: Mar 31, 2012 13:39 Messages: 6 Offline

Aug 01, 2014 03:37

Finally got it and it worked!
On Windows, logged to your account go to menu Start > Run and type regedit. Be careful now, since you operate on the Windows registry.
Find the key: HKEY_CURRENT_USER\Software\Cyberlink\CES_FunctionLogger\Data.
All the listed entries should be of value 0x00000000 (0). If any of them is not change it to 0. This will be the production profile which produces the message "Production unsuccessful... blah, blah, blah..."

This message was edited 1 time. Last update was at Aug 01. 2014 03:39

flashmp3

Newbie Joined: Nov 14, 2013 21:21 Messages: 22 Offline

Aug 01, 2014 03:59

Quote: Finally got it and it worked!
On Windows, logged to your account go to menu Start > Run and type regedit. Be careful now, since you operate on the Windows registry.
Find the key: HKEY_CURRENT_USER\Software\Cyberlink\CES_FunctionLogger\Data.
All the listed entries should be of value 0x00000000 (0). If any of them is not change it to 0. This will be the production profile which produces the message "Production unsuccessful... blah, blah, blah..."

It works perfectly !! This should be sticky or in the FAQ ! It's too bad Cyberlink couldn't give this solution sooner themselves.........i guess they didn't even know it.......

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 01, 2014 05:28

They know of it now.

Dafydd

moisesmcardona

Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline

Aug 01, 2014 08:45

Quote: Finally got it and it worked!
On Windows, logged to your account go to menu Start > Run and type regedit. Be careful now, since you operate on the Windows registry.
Find the key: HKEY_CURRENT_USER\Software\Cyberlink\CES_FunctionLogger\Data.
All the listed entries should be of value 0x00000000 (0). If any of them is not change it to 0. This will be the production profile which produces the message "Production unsuccessful... blah, blah, blah..."

I will test this, since I can use Quick Sync for all formats but sometimes if a 4K produce fails, it will throw me the "Production unsuccessful message". The thing is that Quick Sync actually renders 4K videos way faster than using just the CPU. For 1080p or 2K, Quick sync doesn't make a noticeable difference in my system. Hoping this resolves my issue

Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

Papido france

Newbie Joined: Apr 25, 2014 09:04 Messages: 37 Offline

Aug 01, 2014 09:16

Hello to all ,

If quicktime is encoder MOV and MP4, which is the encoder used to WMV??? In fact, I can not produce WMV files.

Thank you in advance Win7 64bits Pro OEM - i7-3820 3.6 GHz - GeForce GTX 660
337.88
CM msi x79agd45 plus -- PD12 --

My videos on Vimeo :
http://vimeo.com/papido/videos

PawelB

Newbie Joined: Mar 31, 2012 13:39 Messages: 6 Offline

Aug 01, 2014 09:35

Quote:
It works perfectly !! This should be sticky or in the FAQ ! It's too bad Cyberlink couldn't give this solution sooner themselves.........i guess they didn't even know it.......

This is what I discovered this morning myself... And since then they already know

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Aug 01, 2014 10:22

Quote: Hello to all ,

If quicktime is encoder MOV and MP4, which is the encoder used to WMV??? In fact, I can not produce WMV files.

Thank you in advance

For WMV the encoder is in Windows Media Player. Which is why it is a required component for PowerDirector.

WMV is a Microsoft CODEC.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Papido france

Newbie Joined: Apr 25, 2014 09:04 Messages: 37 Offline

Aug 01, 2014 11:27

Hello ,

I have WMP version 12.0.7601.18150 and always messag "Failed to production ......"

PD12 indicates as WMV profile "Windows Media Video 9". V12 is incompatible with v9??? Win7 64bits Pro OEM - i7-3820 3.6 GHz - GeForce GTX 660
337.88
CM msi x79agd45 plus -- PD12 --

My videos on Vimeo :
http://vimeo.com/papido/videos

PawelB

Newbie Joined: Mar 31, 2012 13:39 Messages: 6 Offline

Aug 01, 2014 12:14

It should work with wmv 9. See: http://support.microsoft.com/kb/316992 and try to use the fix tool from this page.

PawelB

Newbie Joined: Mar 31, 2012 13:39 Messages: 6 Offline

Aug 01, 2014 13:01

Another solution is to reinstall codecs: http://www.microsoft.com/en-us/download/details.aspx?id=507. As MS states it canfix problems of previous installations.