Are the files in .mst format? Win 7 64 Home Premium on an AMD 1090Tx6 @ 3.2ghz, 16gb of ram, dual 500gb drives, AMD Radeon 770 w/ 1gb.

habb,
welcome to the volunteer forum.
Your Canon is a flash drive camera, so it will be "seen" as a drive letter in your computer.
Capture is for tape cameras, and a few other formats, but NOT flash.
Using Windows, not PD, attach the camera via usb as the Canon instructions detail.
Hit the transfer button on your camera. I think that will start the process, I don't have my HF21 anymore.
Browse to the drive (it might even say CANON).
Find the STREAM folder for video files, or for photos it would be DCIM.
Copy or cut and paste from the camera flash drive, to your desired drive on your computer.
Or...
if you have the files on the camera's SD card, simply pop that into a card reader and look for those same folders.
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: habb,
welcome to the volunteer forum.
Your Canon is a flash drive camera, so it will be "seen" as a drive letter in your computer.
Capture is for tape cameras, and a few other formats, but NOT flash.
Using Windows, not PD, attach the camera via usb as the Canon instructions detail.
Hit the transfer button on your camera. I think that will start the process, I don't have my HF21 anymore.
Browse to the drive (it might even say CANON).
Find the STREAM folder for video files, or for photos it would be DCIM.
Copy or cut and paste from the camera flash drive, to your desired drive on your computer.
Or...
if you have the files on the camera's SD card, simply pop that into a card reader and look for those same folders.

Well. I didn't expect such a quick & concise response. Exactly what I was looking for. Just started the process & it seems to be working...I'll update you when (if?) it's complete. I have always used Pinnacle & while it does the job, it always seems quirky & a little unstable. How does this product compare with Pinnacle, if you are familiar with that? All I am looking for is something that is stable & fast & the reviews say this one is just that. Hope they are right.

A BIG THANK YOU for your help!!!
I was just about to move on & look for something else.

If the Canon shows up as a Drive, shouldn't the last option work: Capture from an external or optical device? Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

Quote: If the Canon shows up as a Drive, shouldn't the last option work: Capture from an external or optical device?

No, that is not the way.

Copy your video to a folder on your hard drive.

Open PowerDirector > File > Import > Media Files

Or click the folder icon (tool tip says Import Media).



Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Isn't the only way a camera can be used for direct capture in PD12 via Firewire? Win 7 64 Home Premium on an AMD 1090Tx6 @ 3.2ghz, 16gb of ram, dual 500gb drives, AMD Radeon 770 w/ 1gb.

Can I edit clips one by one like in Pinnacle?
Pinnacle shows two side-by-side widows of the same clip & allows me to shorten the clip at both ends before moving it to the timeline.
I can't do that in PowerDirector?

My Canon Legria HFR406 came with Transfer Utility LE which allows direct export from the SD card to the PC. IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D

I have never used any utility, from Canon, or anyone else, to transfer my files from my flash-based cameras, I never saw the need, still don't. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: I have never used any utility, from Canon, or anyone else, to transfer my files from my flash-based cameras, I never saw the need, still don't.

Nor, do I.

I have a internal Card Reader, I just plug the SD card in the card slot and transfer the files in the "Stream" folder.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.