frozen bluray not work. tech support non existant

daaceking

Member Joined: Aug 11, 2013 09:02 Messages: 130 Offline

Solved by

Apr 23, 2014 10:35

see this thread

http://forum.cyberlink.com/forum/posts/list/38013.page

basically various users with various versions of powerdvd getting skipping. contacted support a week ago no response. no interest in sorting mine & other problems anyone have a solution?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 23, 2014 11:26

Hi,
If you encounter any slow reply on your in inquiry, please let me know your case ID - I would like to check it!

br
Michael Technical Support

Werde Facebook Fan

daaceking

Member Joined: Aug 11, 2013 09:02 Messages: 130 Offline

Apr 23, 2014 11:57

CS001358175

please note
TheHobbit89 - v10
Phil UK 87 - v13
me - various version
Knowltey - v13

this thread http://forum.cyberlink.com/forum/posts/list/38099.page

Barujin - v11 - slightly different

it's not just me

This message was edited 1 time. Last update was at Apr 23. 2014 12:01

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 23, 2014 13:02

Hi,
I checked the case - and CS replied in time to your both inquiries - please help to provide the information the CS team asked for. If possible as detailed as possible with clear description.

thanks for your support
Michael Technical Support

Werde Facebook Fan

Chris

Newbie Joined: Apr 23, 2014 12:59 Messages: 2 Offline

Apr 23, 2014 16:13

I can not play any blu ray Ther is a dis with unsupported in formatin drive f:\ it a blu ray disc. I have PowerDVD 14 Ultra play on medion laptop with blu ray plaYER IN IT

bartemeus

Newbie Location: Stafford, VA Joined: Apr 25, 2014 18:42 Messages: 1 Offline

Apr 25, 2014 18:50

Just purchased via download 14. Will not play blu ray disc that 13 plays. Then crashes my computer. Have Windows 7 64 bit.

Chris

Newbie Joined: Apr 23, 2014 12:59 Messages: 2 Offline

Apr 26, 2014 03:26

I hav uninstalled powerdvd 14 ultra en then reinstalled it. Now it plays my blu-ray disc. I don't know. But the p roblem is solved.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Apr 26, 2014 09:13

Quote: I hav uninstalled powerdvd 14 ultra en then reinstalled it. Now it plays my blu-ray disc. I don't know. But the p roblem is solved.

Chris, thanks for letting us know.

bartemeus It is never a good idea to threadjack (add your problem to someone else's) because any solution that is given to the original poster may not be right for you. Please start your own thread and supply the appropriate information here:
http://forum.cyberlink.com/forum/posts/list/7958.page

The link is for Power Director but it will give you an idea of what information is needed. At least supply part B. What are you using for a display device and how do you have it connected to your computer? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

daaceking

Member Joined: Aug 11, 2013 09:02 Messages: 130 Offline

May 11, 2014 20:06

Great frozens fixed hope the updates are rolled out for powerdvd 11 + please