Hi Kendra,
Don't worry this is a fixable problem... it's basically to do with "unpacking" the software download.
Contact Tech Support,
http://www.cyberlink.com/english/cs/support/new_site/support_index.html
tell them
1. what you've done and the message on the screen... as well as
2. the time you left the file active.
3. Please state clearly if you were connected to the internet when you were trying to install the software.
You'll notice I used the numerical listing format - do the same when describing your actions (1,2,3,etc)
I'm not going to "second guess" the reason why it's happened. Remember to post when everything has been sorted.... let me know as well.
Dafydd
This message was edited 1 time. Last update was at Oct 28. 2006 11:32