Problem with Magic Music

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RayL

Newbie Joined: Jul 24, 2008 08:18 Messages: 14 Offline

Solved by

Aug 03, 2008 08:29

When I select pictures and click on Magic Music I get the message “The SmartSound database could not be opened properly quicktracks cannot continue at this time and will close”. I am using PD7 1915. I have exchanged many messages with support and followed their instructions which included uninstall/reinstall PD7 as well as remove files using regedit and Microsoft Cleanup Tool. All other PD functions seem to work except Magic Music. I installed PD7 1915 on another computer (loaner) and it seems to work fine. I attempted to remove smart sound using control panel/add remove but I get the message “Error 1316. A network error occurred while attempting to read from the file C:\windows\installer\smartsound quicktracks plugin.msi”

It seems my problem is with SmartSound or my inability to remove it completely to get a fresh and complete reinstall

CyberLink tech support doesn’t seem to be making progress. Does anyone have an idea?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 07, 2008 14:58

You have installed QuickTime when you installed PD7 - correct? SS relies on quicktime to read the file data.

Put up a screen shot of your ss program files (only after doing a reinstall.)

Dafydd

Barry

Senior Member Location: N Attleboro, MA Joined: Jul 13, 2006 19:57 Messages: 295 Offline

Aug 11, 2008 22:02

Smartsound also has a website with FAQ's and tech help.

http://www.smartsound.com/ Join/SignUp to SeeMyWorldOnVideo. We're PowerDirector Video Editors. Are you a member? - JOIN TODAY!

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