Hi Franco,

I'm glad you've reported this to Custom Support.

If you supply additional information that allows us to replicate the problem we could see if we get the same results.

http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A, PART D, PART E.

Without knowing what you did it would be nye impossible for anyone to confirm what you've done or occurred?

Dafydd

Hi Dafydd,

Thanks for the reponse.

I have 11 Inquiries to Cyberlink support on this issue.
They are trying to help but it is getting frustrating.

I have the lastest version of the software installed.
The program installed and starts no problem.
If I take and drag a film clip onto time line and then click on Create Disc
that is when I get the crash. See attached file.
Everything else in PD7 seems to be working great.

Franco

Can't seem to attach file...will try later.

100kb attachment restriction.

I would still need the information.... more data - so I hope you provide it with the attachment.

Dafydd

Here is the screen shot of crash.

You can see that I am useing the latest build of PD7.

Uninstalled previous version and reinstalled as per instructions for CyberLink Support. Same prosess as posted on this forum.

The crash is the same for both versions, and at the same address everytime.

menutemplateio.dll is the same version and build. This has not changed in the updated version.

If you supply additional information that allows us to replicate the problem we could see if we get the same results.

http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A, PART D, PART E.

Without knowing what you did it would be nye impossible for anyone to confirm what you've done or occurred?

Dafydd

I should NOT need to spell this out: What film, what footage, what size of file, what file extension, what source?

Customer Support I'm sure would like to know this information as well, I hope you supplied it to them.

The images did NOT help me at all.

Dafydd

Open PD7
Starts every time, no problem
On Edit Tab
I drag and drop the movie clip on to the time line. (Aquarium.mpg), no problem.
I can manipulate this clip or any clip I use, no problem.
Click Produce Tab, no problem.
Can produce to any format...
Click on Create Disc Tab...problem...

Does not matter what footage,film,size,what ever...

I get the posted screen shot error.

Franco

1. I want you to follow the uninstall route again.
http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
PART C

2. Have CS supplied you with another download - in case you've had a corrupted version? If not ask.

Dafydd

Hi,

Just for fun I went into C:\Program Files\CyberLink\PowerDirector
I then changed the name of MenuTemplateIO.dll to MenuTemplateIOxx.dll

I then opened PD7
placed Aquarium.mpg into the time-line
Clicked Produce
everything showed up as it should
I then clicked on Create
DVD menus started to load and then PD7 crashed.

Basically I think you have a corrupt file.

Go tell CS what I've just written here - quote the posting and see what response you get. ASK FOR a replacement dll to try out.

Dafydd
[Moderator]

Hi Dafydd:

Great minds think alike
I did the same thing awhile back believing the file is corrupt.
In your simulation it crashes on the file before accessing menutemplateio.dll because it can not find it.
So the question is, is it the menutemplate.dll the corrupt file or is it the file menutemplateio.dll is trying to access next?
Not knowing what menutemplateio.dll is trying to do makes it hard to trouble shoot.

My menutemplateio.dll is version 1.2.5.1616 April 17,2008 334 KB, is the one you have the same?

Thanks for your help.

Franco

Well the only difference is file size. 333kb

Dafydd

Under explorer window the file is 334 KB in properties it is 333 KB you are right.
I have a request in to CS for a replacement version of menutemplateio.dll .
Will keep you posted.

Franco

Hi all,

Below is what I discovered and relayed to Tech Support.


Create Disc
Menutemplateio.dll is not corrupt.
It is not coded properly for my setup.
If I replace the dll in PowerDirector
with the dll copied from a trail version
of PowerProducer. The Create Date Module
does not crash but loads all the way.
The program then crashes on another
error. So it is definitely a coding
problem.



And here is there response.....

Thank you for contacting CyberLink Online Support.

In regards to your concern related with PowerDirector Software.

We have tried our level best to resolve the case but it kept on going. Thus, we request you to please take refund as we cannot discuss the internal feature of the product.

We regret the inconvenience caused to you while using the software.

Use the below mentioned link to get back to us for immediate response for your further queries:

I guess that this will probably be my last post...

Franco

I believe I have identical program with Powerdirector 7.
No matter what image, static or moving, is added, as soon as I seek to create a disc, it attempts to initialise "creat disc module .. please wait" ingand at 5 % stops, with a report to Microsoft. Nothing I do has resolved this. I am happy to go through hoops
if someone will kindly direct me. I should add that I also see the problem as menutemplateio.dll because the error signature sent to Microsoft is
AppName: pdr.exe AppVer: 7.0.0.1628 ModName: menutemplateio.dll
ModVer: 1.2.5.1616 Offset: 00033e7b