PowerDirector keeps hanging on my project during disc creation

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 11:57

First attachment is the disc menu on the source computer (desktop)

Second attachment is the attempt to go to the disc menu on the target computer (laptop).


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hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 12:51

Okay, I've installed 12.0.2405.0 Beta on the desktop computer.

Screenshot attached.

As for the other issue (missing disc music in pack file), I repacked on the source computer (having the 2405 beta) copied over to laptop, and experienced the same problem. Note that I did NOT update the laptop to the 2405 beta.


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JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 13, 2013 13:08

Menu items are not retained in a "Pack Project Materials.." export process as well as many other things. You used the Good life.WAV in your DVD menu. You would need to move that file, C:\Users\Lowell\Videos\2013-09-15 - 2013-09-15 Sami & Dustyn Wedding\Good life.WAV , to the other computer manually.

Jeff

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 13:14

Quote: Menu items are not retained in a "Pack Project Materials.." export process as well as many other things. You used the Good life.WAV in your DVD menu. You would need to move that file, C:\Users\Lowell\Videos\2013-09-15 - 2013-09-15 Sami & Dustyn Wedding\Good life.WAV , to the other computer manually.

Jeff

Hi Jeff, and thank you for your response. Yes, we're finding that we may have a bug here, given the defined feature doesn't include all media files as it should.

Product feature documentation:
Exporting Projects
You can export your CyberLink PowerDirector projects by writing them to a DV
tape, or by packing all the materials in a folder on your computer's hard drive.
Exported projects can then be imported into another computer running CyberLink
PowerDirector.
To export your project to a DV tape select File > Export > Write to DV Tape. To
export it to a folder, select File > Pack Project Materials.

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 13:19

Quote: Menu items are not retained in a "Pack Project Materials.." export process as well as many other things. You used the Good life.WAV in your DVD menu. You would need to move that file, C:\Users\Lowell\Videos\2013-09-15 - 2013-09-15 Sami & Dustyn Wedding\Good life.WAV , to the other computer manually.

Jeff

While we wait for the analysis of the root problem (that I can no longer get my client's wedding video to DVD), I'm attempting to migrate over to another computer to see if I have any better luck. Hence, the finding of the other issue where the program hangs on the missing file. Jeff, you mention that the export process doesn't retain menu items - as well as "other things" - do you have any documentation on what "other things" so I don't miss them?

Also, does anyone know how to get a custom-designed menu template from 1 computer to the other, other than through the directorzone upload/download process?

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 13, 2013 13:23

Bug, debatable. The menu is not part of the project and has not been for any release of PD. Limitation, yes, bug, questionable. There are many other things it does not pack either. Basically, it assembles all the video/audio/pics used in the timeline, that's it. Exact menu or custom pic used in a menu, not packed either.

Jeff

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 13:49

Quote: Bug, debatable. The menu is not part of the project and has not been for any release of PD. Limitation, yes, bug, questionable. There are many other things it does not pack either. Basically, it assembles all the video/audio/pics used in the timeline, that's it. Exact menu or custom pic used in a menu, not packed either.

Jeff

Jeff, thank you again for your chiming in. As a new user of this product, I have to say I absolutely love it over another product I've been using for a while. I certainly mean no offense, but I'm not certain there's really a debate here. The product documentation clearly states the ability to export a project, the packing of all the materials to enable importing into another computer. Nowhere are there exclusions that say it only applies to the edit pane of the product. If you, or any others, have become apathetic to accepting the product as is, then I certainly do respect your decision. However, this being a great product, and with my being in somewhat of a bind to finish up 2 wedding videos within the next week that I have more than 80 hours of time into, I'm just trying to use the documented features to continue to the project on another computer. We might be able to isolate the issue here and potentially solve the problem. If you want to call it a feature enhancement, then sure, we can do that. I'm just trying to work around some issues using the documented features, while avoiding the distractions.

thank you sir - hokieinidaho

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 13:54

Hi Dafydd,

Here is some more information that may be useful. I was able to successfully get the video over to the other computer (laptop), after having removed the excluded menu sound file ("Good life.wav") prior to the pack process at the source. I also was able to get the menu theme over to the laptop using the directorzone export/import. I ran into similar motion generator crashes on the laptop, so now I am trying something different. I'm scrapping the menu design and trying a burn without any menus.

Stay tuned, and thanks again!

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 13, 2013 16:16

Quote: I certainly mean no offense, but I'm not certain there's really a debate here. The product documentation clearly states the ability to export a project, the packing of all the materials to enable importing into another computer. Nowhere are there exclusions that say it only applies to the edit pane of the product. If you, or any others, have become apathetic to accepting the product as is, then I certainly do respect your decision.

thank you sir - hokieinidaho

You highlighted it, "project", as I said the menu is not part of the "project". Your custom menus are easily moved and are at
\Users\USERNAME\Documents\CyberLink\Custom Menus , yes you manually move them to the other computer, they are not part of any export or any packing process. The are numerically incremented for every custom menu you saved.

Apathetic to accepting as is, you have no idea the efforts many have put in to make the program or user support better and continue to put in. I gave you the exact reason you received the missing music issue and exactly why, just so you could continue with your critical DVD.

Good Luck
Jeff

This message was edited 1 time. Last update was at Dec 13. 2013 16:17

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 16:47

Quote: Hi Dafydd,

Here is some more information that may be useful. I was able to successfully get the video over to the other computer (laptop), after having removed the excluded menu sound file ("Good life.wav") prior to the pack process at the source. I also was able to get the menu theme over to the laptop using the directorzone export/import. I ran into similar motion generator crashes on the laptop, so now I am trying something different. I'm scrapping the menu design and trying a burn without any menus.

Stay tuned, and thanks again!

Hi Dafydd,

Here's what I was able to determine. I went with clearing the menus (no menu) and here are the results
- on the desktop (running beta) burning a regular DVD to file resulted in program hang
- on the desktop burning an AVCHD to file actually worked
note that both options above were without hardware acceleration - I'm attempting again with it turned on just for kicks

- on the laptop (12.0.2230.0) I was able to burn to file DVD, as well as AVCHD (without acceleration) and I'm currently burning AVCHD again with acceleration

Thanks again for your assistance.

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 13, 2013 16:49

You highlighted it, "project", as I said the menu is not part of the "project". Your custom menus are easily moved and are at
\Users\USERNAME\Documents\CyberLink\Custom Menus , yes you manually move them to the other computer, they are not part of any export or any packing process. The are numerically incremented for every custom menu you saved.

Thanks Jeff, I really appreciate it!

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 13, 2013 18:05

If it was me on your desktop I'd try your DVD to a folder without the "Smart Fit" that you currently have selected in your previous attached pic, if PD thinks your project is larger than 4.7GB, change that DVD drop down to 8.5GB and the do the "Create a folder" option for the burn and see what luck you have. Use no hardware acceleration as well.

Jeff

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 14, 2013 00:09

Quote: If it was me on your desktop I'd try your DVD to a folder without the "Smart Fit" that you currently have selected in your previous attached pic, if PD thinks your project is larger than 4.7GB, change that DVD drop down to 8.5GB and the do the "Create a folder" option for the burn and see what luck you have. Use no hardware acceleration as well.

Jeff

Thanks Jeff. I gave that a try, and I got the same thing. Program locks up.

Over on the laptop, I tried a very basic menu (default one for PD) and it bombed out the MotionMenuGeneratior Application. So at this point, it looks like the only thing I can do, is resort to what I've always had to do in Roxio (Ack!) and produce a video file, and reimport in to do the menus.

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 14, 2013 13:08

Well, this isn't good. I took the AVCHD stream that was output as a work-around, and brought in back in to PD to make the chapters and attempt the creation of DVD.

On both computers, when I hit <Create Disc> the program hangs.
- on the desktop, I got to 57% on the "Checking Menu Settings / Updating title profile settings
- on the laptop, I got to 23% on the same dialog.

I'm in dismay, and really heart-broken on this. I'm not sure what to do at this point, other than try to salvage the video by bringing it into Roxio to finish the project.

hokieinidaho

Newbie Joined: Oct 28, 2012 11:02 Messages: 21 Offline

Dec 14, 2013 15:35

Quote: Well, this isn't good. I took the AVCHD stream that was output as a work-around, and brought in back in to PD to make the chapters and attempt the creation of DVD.

On both computers, when I hit <Create Disc> the program hangs.
- on the desktop, I got to 57% on the "Checking Menu Settings / Updating title profile settings
- on the laptop, I got to 23% on the same dialog.

I'm in dismay, and really heart-broken on this. I'm not sure what to do at this point, other than try to salvage the video by bringing it into Roxio to finish the project.

Minor breakthrough - I went back and did <produce>, imported that file, and did the menus & DVD burn.

Loann

Newbie Joined: Dec 30, 2014 12:47 Messages: 1 Offline

Dec 30, 2014 12:52

This is how I solved it: disable Smartfit (by switching to another option), set all other preferred options, re-enable Smartfit (if desired), burn disc.


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