Lets start with diagnostics of your computer.

Part A and Part B (Click Link below)
http://forum.cyberlink.com/forum/posts/list/24771.page
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: Lets start with diagnostics of your computer.

Part A and Part B (Click Link below)
http://forum.cyberlink.com/forum/posts/list/24771.page

Thank you for responding here's the best I can do inc. attachments:

1. Which operating system do you use, W8, W7, Vista, XP? Windows 7 Home premium 64
2. Which version of PD, See Part A below 11 Ultimate
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!) Please see Original Post
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment. Select "Post Reply > Attachments"
Files are .mts (AVCHD?), sorry that's all I know

5. A detailed step by step description of the problem. See Part D below.
Please see original post
6. What anti-virus solution is installed on your PC?
AVAST free Edn
7. What codec packs installed if any?
Sorry don't know - I did once install a codec for viewing Nikon RAW files
8. What other video editing programs are installed - just in case there is a software conflict?
None
9. What burning software is installed on your PC?
Nero
10. What type of blank disk was used, if you have a burning create issue (give the error code if any)?
TDK BD-R, however I cannot burn to hard drive either, same error message - see original post for error code.

11. What background processes / programs are running (especially important for problems with the burning) on your system? Ctrl+Alt+Delete will bring up Task manager and it'll list all applications running.

NONE

12. Provide the dxdiag log file as an attachment, see [bPart B below. This is essential information and should be provide when you need help from members.[/b]

Attached

13. Supply a screenshot of the Edit Workspace, full screen image to show us what you're doing and the image also gives us vital data. See Part E & F below.

Attached

philm5d:

I had a look at your dxdiag file. Your CPU, an i3, is going to struggle with HD editing. Also, you appear to have two internal, on-board Intel graphics chips, but both only have 64 MB of dedicated VRAM. Moreover, your video drivers date from January 2011. You should go to the Intel site and download the latest, non-beta, drivers. Below is the link for PD11 Deluxe requirements, the least resource-hungry of the PD family.

http://www.cyberlink.com/products/powerdirector-deluxe/specs_en_CA.html

HD video editing is the toughest thing you can ask a computer to do. I think your computer is just falling over because it is running out of resources trying to render/burn such a large BD disk.

Some folks here with more limited computer platforms break their projects up into separate parts, produce each part separately, and then assemble the produced parts in a final project. This approach, though more time-consuming, reduces the resource load on your computer and you might be able to get the BD burned successfully.

Hope this is of some help. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Ok, looked at your Dxdiag.txt file (64 bit), I see no problems with your computer system. The only thing I saw was the Intel HD graphics driver may not be the latest.

That would not cause disk burning errors.

Looking at your screen shot of the burning module, your error occurred while trying to create the Menu System for the Disk (less that 21% progress)

You have customized the menu which may be where the incorrect parameter came from.

Try either a default menu or the No Menu option and Burn a folder only, uncheck burn disk.
By burning a folder only, you do not waste disks. (BluRay disks--Ouch)
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: Ok, looked at your Dxdiag.txt file (64 bit), I see no problems with your computer system. The only thing I saw was the Intel HD graphics driver may not be the latest.

That would not cause disk burning errors.

Looking at your screen shot of the burning module, your error occurred while trying to create the Menu System for the Disk (less that 21% progress)

You have customized the menu which may be where the incorrect parameter came from.

Try either a default menu or the No Menu option and Burn a folder only, uncheck burn disk.
By burning a folder only, you do not waste disks. (BluRay disks--Ouch)

Sir, I can't thank you enough. On my original disc which I managed to burn successfully, the chapter text had merged together so all I did was separate the text boxes a little. So why this resulted in the burning error is a mystery (at least to me!). Makes me wonder why the clever people who design the software can't come up with warning messages such as " you have messed about with the menu text, so I'm not going to burn your disc", rather than these cryptic error messages which mean nothing to your average Joe, or Phil.
As I type the blu ray disc seems to be burning OK. I'll be even more delighted if the playback problem has gone too!

Hopefully all will be well - watch this space - but meanwhile heartfelt thanks! Kind regards, Phil.

The menu system in Powerdirector has for years needed a overhaul or updating.

It is the weakest area of Powerdirector.

Cyberlink does need to program in better error messages and better error detection.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: The menu system in Powerdirector has for years needed a overhaul or updating.

It is the weakest area of Powerdirector.

Cyberlink does need to program in better error messages and better error detection.

Hi Carl I was going to post another thread about a subsequent problem I've had but thought I'd try here first in case you can pick up on it.

Before all the problems, I originally managed to burn the project to a Pioneer Blu Ray disc,this was in mpeg 2 format 1920x1080 50i. Lovely playback quality until the disc froze up in playing about half way through , also the menu text was too big and overlapped.
This led me to messing with the menu text which messed up the burning process and that is where you came in!!!
.
I used the proper means to adjust the menu text size and followed your advice - trouble was the project grew to 27Gb (for some reason), thus being too big for 25Gb discs.
Back to the drawing board. I used the SVRT button which suggested burning in H264 AVC format which I did. I burned a copy to a folder on the hard drive and then used ImgBurn program to burn a TDK blu ray disc.

So far so good, however the quality of playback is not as good as the very first disc. Static scenes are every bit as good but any movement be it camera or subject is ever so slightly jittery (enough to be irritating) Subject movement also leaves what looks like scan line trails for a fraction of a second.

So here we are again. All I am wanting is quality as good as I get playing the camera direct through the TV.
As a matter of interest my project is 1hr 40 long, however the software seems to think that it's actually just over 2 hours long. The timeline video/audio stops at 1.40 but the rest is made up of blank unused timeline. In the CREATE DISK page that disc production summary bottom left reads 27.6 Gb for the project or toggles to a project length readout of 2 hours.04 mins.
Any help much appreciated.

philm5d,
if your video appears longer than it's supposed to be, you MIGHT have a little file, or piece of a file, wa-a-a-a-y down your timelines.
Stretch your timeline out all the way, and see if you can find a tidbit of something you should have deleted. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
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