1. Which operating system do you use, W8, W7, Vista, XP?
Windows 7 PRo 64 bit version
2. Which version of PD, See Part A below
10.0.0.1519a
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
MES111219-05
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.
Sample attached
I used all types but the videos are loading mostly from a webcam as .wmv, or from a hd camera shooting at 720p, the extensions on teh camera files are .MP4
5. A detailed step by step description of the problem. See Part D below.
I load powerdirector on the machine, choose full feature editor, load clips to library, start editing clips, thats when the freezing starts, if i try to play back a clip on the timeline whenever it hits a transition the machine locks and the program halts (it doesnt crash) just stops responding for like 3 minutes then jumps back on, also if i try to render a fully edited clip and i choose high def, or say wmv for lan network (900-3000 kb) the video will render but 7 times out of ten it is just the first clip to a transition, then it just shows a single image, this DOES NOT occur if i render to pocketpc or mobile formats 225kbps or so , when i get a video to render its great software, but that rarely happens, also very rarely it crashes when i try to import a clip, also the program halts for 2-3 minutes and stops responding when resizing the timeline sometimes
6. What anti-virus solution is installed on your PC?
We use Avast for networks
7. What codec packs installed? See PD's Readme html file
I didnt see a way to check that????
8. What other video editing programs are installed - just in case there is a software conflict.
None
9. What burning software is installed on your PC?
Whatever came with the cyberlink suite , we dont use it though
10. What type of blank disk was used, if you have a burning create issue?
N/A
11. What background processes / programs running (especially important for problems with the burning)?
104 processes running i know thats a lot but this machine is a pig, cpu load goes to 100% when pd is running roughly 20% without it running
12. Provide the dxdiag log file as an attachment, see Part B below
attached
Filename |
pdhelp.zip |
|
Description |
Diagnostic files and sample video output |
Filesize |
461 Kbytes
|
Downloaded: |
263 time(s) |