Quote: The fact it loads for you tells me it HAS to be an OS problem, or I'm missing some kind of file which is what i suspected. i'm running on windows 8 and have encountered a few problems elsewhere i've had to fix. thanks for checking though.

W8 here, so it's not the O/S at fault. Wish I had more insight for you...but all will be clear eventually. ^_^

Quote:

Quote: The fact it loads for you tells me it HAS to be an OS problem, or I'm missing some kind of file which is what i suspected. i'm running on windows 8 and have encountered a few problems elsewhere i've had to fix. thanks for checking though.

W8 here, so it's not the O/S at fault. Wish I had more insight for you...but all will be clear eventually. ^_^

dang, well at least we're narrowing things down. thanks again.

That is the 3D sample file that comes with Powerdirector.

The downloaded file opens just fine in my Powerdirector eleven and I do have Sample files loading with no problem.

My suggestion is for you to Uninstall powerdirector 11, Reboot computer, then Install Powerdirector from the original instalation files.

Part C
http://forum.cyberlink.com/forum/posts/list/24771.page

If you have trouble installing you might try the Powerdirector 11 CL Cleaner tool:
http://www.cyberlink.com/support/product-faq-content.do?id=14946&prodId=4&prodVerId=977
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

thanks.

if I have suite I have to uninstall everything correct?

Quote: if I have suite I have to uninstall everything correct?

I would think you would only have to uninstall Powerdirector, I may be wrong.

The Suite is a kind of one shot package, so I do not know the best way to go.
It would not hurt to reinstall the whole suite.

I say try it and see.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

yeah, all i could do was uninstall cyberlink director suite. i installed patches as well and still the same issue. it looks like i'll just have to work around it, it seems.

Quote: yeah, all i could do was uninstall cyberlink director suite. i installed patches as well and still the same issue. it looks like i'll just have to work around it, it seems.

I hope you activated Powerdirector before you installed the patches.

The correct order is:
1. install Powerdirector.
2. run PD and enter the CD Key
3. Activate the parts that need activation.
4. Install the latest Patch.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

yeah i did that. also interesting side note, i can upload a wmv into audiodirector and colordirector with no problems.

Quote: yeah i did that. also interesting side note, i can upload a wmv into audiodirector and colordirector with no problems.

I guess you need to contact Cyberlink support. You have an unusual problem.

http://www.cyberlink.com/support/index.html

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I did. i want to thank you for your help though.

How did you resolve this problem? I have uninstalled then re-installed several times to get PD 11 to work correctly. Then a new problem pops up. I uninstall and re-install again, problem solved.

But this seems to be a constant problem. Nature.wmv the one that is shipped with pd11 wont load. I think it did at first, then I had sound problems so uninstalled - re-installed. As I said previously uninstalling-re-installing is a pain in the **&* but it works, but has not this time with PD11 own file.

Unlike the original poster I rarely use .wmv files and if I have to I convert them first to mp4 etc then import. It is not the end of the world if I cannot get it to work but it would be nice to sort it.

So did you resolve this? :

WMV videos files depend on having Windows Media Player installed.

Windows 8 and above removed the ability to play DVDs. I do not know if that affected WMV files.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

mine still doesn't work. i don't use wmv's often so it doesn't bug me too much, however, if i'm paying for a product i'd like to think everything works. sadly, that's not the case and customer support was just giving me the run around so i stopped communicating.

Quote: Nature.wmv the one that is shipped with pd11 wont load.

Loads as it should in PD 11 here.

Are both your audio and video drivers up-to-date? Worth checking. Report back.

Audio and video drivers are upto date. Latest version of media player. It loads in previous versions of PD that I still have on my computer so its not my machine that is the problem. After several uninstalls and re-installs trying to sort out other problems that PD presented it still does not like WMV. I had a similar problem with MP4 files with it but after doing yet another un-install and reinstall to sort out Magic Music, or whatever they call it now, it now works/loads MP4's no problem.

No I dont have any Virus or malware on computer. Iorbit, AVG, Malwarbytes, and a few others on my machine have been run several times to check.

I just accept that Power Director in all its forms is very buggy. My latest non working bit is burning discs, ever so problematic. However I have Cyberlink Blue Ray Disc Suite installed and I burn them through that. So its not lack of knowledge or my computer that is the problem.

Every time a new version of Power Director comes out I get it in the hope that the latest version will have the bugs finally ironed out, each time I am disappointed. Sadly the next time I buy video software it wont be Cyberlink. Such a shame as I actually like using the software (when it works) so no update to 12 for me, I am currently running 11. Adobe you have a future new customer.

Next time you reinstall Powerdirector 11, turn off your malware scanner(s), It may be interfering with the installation.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.