Power DVD full Version -ver 12.0.2625.57 on the latest patch
Power DVD SR Number - DVD130225-02
Power DVD TR Number - TR120204-015
Operating System - Windows 8 pro with media center 64 bit x64 based processor
Do you use administrator or restricted user account- Only account with admin set
Is your Power DVD a Retail product or bundles with HW? - PD 8 was bundled with bluray player, ver. 11 and 12 are purchased upgrades thru site
Used VGA ATI Radeon HD 5750
Used VGA driver version 9.012-121219a-152192C-ATI
Used Audio device -Realtek HD audio. Built in to my Motherboard
Used Audio device driver version 6.0.1.6662 audio codec ALC888S
The Audio setting in Power DVD and in OS (default devices) 6 speakers 5.1 surround sound
Used ODD drive (full model name and Firmware Version)
Used Display(s) Acer x223w for main. Samsung 32" HD tv
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) - Main display is DVI second display is HDMI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/. Normal use 60. BD playback 24(Pop up from PD to change it)
Are you using single or dual monitor environment Normal single display have tried under dual
Are you using clone or extended mode (if use two display) -normally only one display. have tried on dual as extended and cloned
What kind of Antivirus SW are you using Norton Security suite
Which Internet Browser Software is installed - IE Chrome and firefox
Do you use virtual ODD (e.g Daemon Tools) - none
Did you try with AERO on/off (especially on low end VGA) -aero off

Video card Info
Driver Packaging Version 9.012-121219a-152192C-ATI
Catalyst Version 13.1
Provider Advanced Micro Devices, Inc.
2D Driver Version 8.01.01.1278
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
Direct3D Version 9.14.10.0945
OpenGL Version 6.14.10.12002
Catalyst Control Center Version 2012.1219.1521.27485


so first off the Bluray adviser says I fail the requirements to play blurays. This I know is incorrect as I have been playing blurays with my graphics card for awhile now. I own a Radeon Hd 5750 with the latest drivers. Now as for playback of any bluray I have moments where the playback will pause as if it were loading the resume, where it trys to catch up to where the movie should be as if there was no pause. the light on my disc drive will stop flashing when the pause/break happens and resumes when it passes. I have had this issue for as long as I have owned this software. Normally it happens very rarely. but recently it has been happening way to often. For example in the last 20 mins of the hobbit I counted 6 times when the playback stopped/paused. My system is up to date with all the latest windows updates, graphics cards updates and PD updates. I have gone as far as to try Corels player and have the same issues. I have done some searching and found people saying it may be corrupt or missing codec's with in my system. I have with in the past week completely reinstalled my OS and a fresh install of PD 9 so that I may do he upgrade to PD 12 ultra. I am at a loss on what to do