PD11 - Need Some Help

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Solved by

Mar 14, 2013 00:01

Hi! I'm new using the PD 11 and have watch most of the tutorials and search for the issues that I'm facing, however cant find the answer. Hope someone can help me with this.

1- When importing the video clips to the track, I can't seem to view the video, even at the preview screen. It just give me a green blank screen but with voice.
Why is this happening?
And when I'm playing the video, the 'red line' and indicator didn't even move. Is this a normal for PD11?
Even the sample video, its playing in green.

2- My PD11 keep freezing. I can't seem to do a smooth editing without interruption for even 2mins. Anything that I can do re this?

3 - When I import the video, it says that TV format quality is different. Is this due to my video setting?

This is my laptop specs
Toshiba P850-1010X
Intel Core i7 -3630QM 2.4GHz
Windows 8
NVIDIA GeForceGT640M 2GB
16G RAM DDR3, 750 HDD

Appreciate the help / input re this.

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Mar 14, 2013 00:56

Hi,
Well the first thing is to update all graphic driver from the manufacturers site (not windows update),, second make sure you have latest quicktime installed. Then if it is not solved run Dxdiag and save the results to a text file and post it hear, the Dxdiag file lets members (volunteers) have better knowledge of your system.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Mar 14, 2013 03:02

This might help.

http://forum.cyberlink.com/forum/posts/list/27040.page#147489

particularly this
http://forum.cyberlink.com/forum/posts/list/27040.page#147333

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 14, 2013 11:49

Hi, thanks for your replies. I asked one of my friend to come over and after checking, I cant update my NVida directly from the website and instead, need to wait for Toshiba dl! They somehow lock it coz we tried installing couple of times and it cant detect my machine.

Somehow my friend did something and now I can see th video - yeay!

Bt new issue.. my video colour turn more towards greenish colour. Diff from original video. Anything I need to do from my side?

Also, my PD11 still freezes bt not as often as before.

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Mar 14, 2013 11:57

Hi,
run a DXDiag on your system from command prompt and save as text tile then post it here. The members will have a better idea of you system and a better chance of figuring out the issue.
Thanks
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 16, 2013 11:49

Hi, how do I run Dxdiag in windows8? Just bought this laptop abut two weeks ago...

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Mar 16, 2013 13:56

Quote: Hi, how do I run Dxdiag in windows8? Just bought this laptop abut two weeks ago...

Instructions are in Part B.
http://forum.cyberlink.com/forum/posts/list/24771.page

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 20, 2013 01:09

Thanks for the instruction.
I've attached the file. Hope this is correct.

Filename	AZDxDiag.zip	Download
Description
Filesize	31 Kbytes
Downloaded:	421 time(s)

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 20, 2013 03:47

Also, I currently have mx video files. I understand that i need to convert the files. I followed through the steps here; http://directorzone.cyberlink.com/posts/list/119603911.page
and now, when i import the video files, it just become green. Help!

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Mar 20, 2013 09:28

NURISSAM, Thank you for the Diagnostic files.

Green Screen often is caused by an out of date graphics driver.
I see you have an Intel i7 with HD 4000 Graphics. Which is dated 8/6/2012
The latest driver on the intel site is dated 12/18/2012.

The latest driver is here. (Click Link Below).
http://downloadcenter.intel.com/

Select your driver like this:

When you get to the download page, be sure to select Windows 8 64 Bit.


Filename	Intel HD 4000 drivers.PNG	Download
Description	Selections for i7 HD 4000 graphics
Filesize	16 Kbytes
Downloaded:	369 time(s)

This message was edited 1 time. Last update was at Mar 20. 2013 09:33

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

John-hpxref2

Newbie Location: West Australia Joined: Nov 26, 2012 17:16 Messages: 45 Offline

Mar 24, 2013 01:20

Carl said: "I see you have an Intel i7 with HD 4000 Graphics. Which is dated 8/6/2012
The latest driver on the intel site is dated 12/18/2012.

The latest driver is here. (Click Link Bel"
-------------------------------------------------
The HD4000 Intel driver appears to install onto Intel m/brds only It would not install on my ASUS m/brd,, said "system not big enough " or similar
I find it odd that updates for the i7 only work on
Intel m/brds, or is it yet another Win8 quirk?
John Byers

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Mar 24, 2013 03:33

Most system drivers are specific to manufacturers and /or to specific mobos and OS. If you have an ASUS mobo the specific drivers will be on their support site, as in the attached for my UK U36SD laptop.

Cheers
Adrian


Filename	asus.PNG	Download
Description
Filesize	40 Kbytes
Downloaded:	118 time(s)

Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Mar 24, 2013 05:41

Quote: Most system drivers are specific to manufacturers and /or to specific mobos and OS.

For instance (if I'm on the right track here, perhaps I'm not), with regard to the 2nd and 3rd generation Intel HD 3000/4000 graphic drivers update.
The Intel HD3000/4000 graphics update site states. . .
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22376


Filename	Drivers005.png	Download
Description
Filesize	9 Kbytes
Downloaded:	349 time(s)

This message was edited 2 times. Last update was at Mar 24. 2013 05:42

Click here PDtoots for a collection of PowerDirector Tutorials and Tips

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 24, 2013 11:39

Hi, thank you for your help! I manage to start my editing on PD11.

My next issue however is that PD11 keeps crashing / freezing. Its been 5-6 times that I had to restart the program for the past hour. Anything that I need to do re this one?

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Mar 24, 2013 13:03

Quote: Hi, thank you for your help! I manage to start my editing on PD11.

My next issue however is that PD11 keeps crashing / freezing. Its been 5-6 times that I had to restart the program for the past hour. Anything that I need to do re this one?

Any error messages? Those are important. What are you doing when the crash occurs? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

NURISSAM

Newbie Joined: Mar 07, 2013 22:03 Messages: 12 Offline

Mar 25, 2013 10:04

Hi Stevek, there's no error msg. I's suddenly froze.
Yesterday I was trying the play video in reverse and it stuck. Today, I was just simply trying to trim the video and audio and it stuck again.

Edward11

Newbie Joined: Sep 25, 2011 08:59 Messages: 5 Offline

Mar 26, 2013 11:58

Hi James1,

Can you please further explain as to why the latest quicktime must be installed?

Thanks

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Mar 26, 2013 12:02

Hi,
Power director 11 requires the latest quicktime to operate properly, and eliminate some faults ...why I am not sure..
Jim
p.s. Also it is advised to get latest drivers from Grpahic card websit (not beta or windows Update) Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!