PowerDirector 6 Shuts itelf down when I click "Produce"

C

Newbie Joined: Mar 07, 2008 10:50 Messages: 2 Offline

Solved by

Mar 07, 2008 13:56

Ive tried re-installing multiple times. Ive tried going to the website and doing the "Vista Check". Ive even tried installing it on another machine running WinXP and it works fine. No matter what I do on my Dell Vostro 200 (Vista) machine it shuts down when I click "Produce". I even tried creating a test video using only the supplied samples and that shuts down too.

It lets me upload video/audion, edit, and even burn to disk, but as soon as I click "Produce" it shuts itself down. No error message, just a Window that pops up that says somthing like Windows has experienced a problem and needs to close this program.

Any suggestions?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 07, 2008 14:30

http://forum.cyberlink.com/forum/posts/list/2405.page
PART A
PowerDirector Version build
Please check the build version and upgrade.

PART G
Upgrade to the latest build of your version of PowerDirector.

Just check these two things and then comeback please.

Dafydd

This message was edited 1 time. Last update was at Mar 08. 2008 03:18

C

Newbie Joined: Mar 07, 2008 10:50 Messages: 2 Offline

Mar 07, 2008 18:42

OK, I am now at the latest build.

"PowerDirector has stopped working" is the message I get. Somthing about a problem causing the software to not work correctly and needing to shut down.

Van de Vijver

Newbie Joined: Mar 09, 2008 06:23 Messages: 1 Offline

Mar 09, 2008 06:31

I have the EXACT SAME PROBLEM for some time now.
A few months ago i gave up after looking for a solution but couldn't find one.
Now, i wanted to edit a small movie again and because i have installed Service Pack 1 for Vista, i thought it would maybe work this time. I also removed PowerDirector completely from my system and then re-installed it.
I edited a movie but when i hit produce: same problem.. Vista gives me the error:
"PowerDirector has stopped working" A problem caused the program to stop working correctly. I think it has got something to do with the video codecs on your system. The first time i encountered this problem, i removed all codecs and re-installed only the necessary ones, but the error stayed.

It's been driving me crazy for months now!

Kris

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 09, 2008 12:51

I've sent you both a PM.

It's good that two of you have the same issue - means systems can be compared and localising the cause is narrowed etc.

Dafydd
[Moderator]

David

Newbie Joined: Apr 14, 2008 18:33 Messages: 2 Offline

Apr 15, 2008 20:21

I am having the exact same problem. Please send me a PM with the info on how to fix it. Thanks

David

bergsland

Newbie Joined: Feb 01, 2007 14:52 Messages: 2 Offline

Apr 25, 2008 05:38

I also have the same problem.

Can you help me too?

(I am running Windows Xp on a Hp laptop)

Baard Simen in Norway.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Apr 25, 2008 12:18

Ok

http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
Part B, C, D, E, F, J and L

Please carry out all the instructions. I will only want the Part B after you've carried out the other outlined actions.

Dafydd

scott

Newbie Joined: May 03, 2008 09:55 Messages: 1 Offline

May 03, 2008 09:59

are there any answers to this yet? I love this program, but there is no way I can keep using it like this. Thanks!

Chan

Newbie Joined: May 03, 2008 13:20 Messages: 1 Offline

May 06, 2008 23:24

I have similar problem . When I burn disc, it shuts down. My computer is BenQ Notebook with Core Duo 2 2G, 2G RAM, Nvinda Geforce 8600M GS, 160G HD plus an USB 3.5" 320G HD. OP is Vista 32bit.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 07, 2008 07:52

Hi Scott and Chan,

I'll chase up this matter BUT I need more information.

You've both read the prevoius postings - can you please provide some of the answers to the selections you've made or whether you have acrried out the test as written at:
http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
PART H, test 1 and test 2?

I would also need to know the exact actions you are taking.
PART D

It is not easy trying to answer without full precise information or results to pass onto RD at CyberLink.

Dafydd

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 11, 2008 03:47

Hi,

I do have a file for you to install/try out.

Please PM me your name and email and quote "CL - PDr6v2909".

Dafydd
[Moderator]

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 13, 2008 09:23

Well not one PM with a name or email requesting the posted potential solution - that is surprising.

I have sent the file to "bergsland" in Norway as he's previously provided the contact data.

OK, I still have the file available - ummm....

Dafydd

Shaul

Newbie Joined: May 29, 2008 17:53 Messages: 2 Offline

May 30, 2008 00:01

Me too, except that PD6 ges one better and SHUTS DOWN THE COMPUTER.

I managed to burn when I bring up the machine in Safe Mode.

I have XP SP3.

Andriy

Newbie Joined: Oct 06, 2008 18:44 Messages: 1 Offline

Oct 11, 2008 08:05

[b]I have pretty much the same issue, actually two different issues.
1. Every time I start PD7, Built 7.00.2105 it asks me to register and confirms that registered successfully.
2.I can NOT Produce ANY video formats at all, the program crashes after about 12-14 min of produced video.
I requested costumer support and did everything they recommended like disable spyware, selective msconfig, increase virtual memory, clean reinstall, clean registry and so on. NOTHING WORKS.
I'm posting the printed screen. That is how it looks like.