Power Director 6 Has Stopped Working.

st-clares

Newbie Joined: Oct 27, 2006 17:54 Messages: 47 Offline

Solved by

Feb 19, 2008 08:47

I have edited the video files shot on my recent holiday and whilst I have been editing the audio I have encountered a problem.
When playing the individual clips or the movie the screen is blank although the progress bar is moving and I can hear the audio.
I have un-installed the software and reinstalled it to no avail.
I have also downloaded the raw video files to the software, the individual files will show when clicked on but when I drag them to the timeline and play them they do not. John

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 20, 2008 05:40

Hi John,

I've read your posting - weird or what?

Let's start with the standard simple approach first of all:
http://forum.cyberlink.com/forum/posts/list/2405.page
PART C

As you've been videoing for some time what about the previous footage you have on your PC. Can you bring some of that into PD and let me know the results?

Dafydd

This message was edited 2 times. Last update was at Feb 20. 2008 05:42

st-clares

Newbie Joined: Oct 27, 2006 17:54 Messages: 47 Offline

Feb 20, 2008 07:06

Hi Dafydd,

Re Part A:-
PowerDirector 6.001604a
SR Number
VDE070306-01
Licenced to:-
My Name

Part B:-
I have created and saved a Diaxdiag file to my Desktop. Do I send this to Cyberlink? I have attached a copy for your Info.
It does not make much sense to me, but I did the tests and they appeared OK.
One of the files d3d9d.dll has an exclamation mark against it. The notes at the bottom state:-
This file d3d9d.dll is a debug version, which will run slower than the retail version.

Part C
I found this on a previous post and had already carried it out. It has made no difference to PowerDirector on reinstall.
Prior to the reinstall of PD my copy of Media Player Classic worked OK but now it doesn't, but Windows Media Player is OK.

Filename	st-claresDxDiag.txt	Download
Description
Filesize	54 Kbytes
Downloaded:	63 time(s)

This message was edited 1 time. Last update was at Feb 20. 2008 08:36

John

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 20, 2008 08:40

John,

I've edited your post - I corrected the mis-spelling of my name!

Please upgrade to the latest build of PowerDirector by downloading and applying the patch - it corrects a lot of issues.
http://www.cyberlink.com/multi/download/dl_patch_417_4_ENU.html

Thank you for making the diagnostic file available.

Dafydd

st-clares

Newbie Joined: Oct 27, 2006 17:54 Messages: 47 Offline

Feb 23, 2008 10:05

Hi Dafydd,
Sorry about the spelling mistake.
I have downloaded the patch and installed it and all now seems OK.
I can't understand why the software suddenly failed as it has worked fine until now.
My camera is a basic JVC MG21 Everio, looking at the spec. of the patch it appears that it just updates the software to enable editing of HD format files. John