PowerDVD 12 v2118 crashes with AC3 video files when "Non decoded HD audio" option is selected.

tHE uKER

Newbie Joined: Aug 14, 2011 21:14 Messages: 44 Offline

Solved by

Oct 15, 2012 18:24

When I try to play a video file that has AC3 audio, with the "non decoded HD audio" option selected, PowerDVD crashes, showing the "send error report" form.

If I select either "PCM" or "non decoded DD/DTS" it works fine.
Also, files with MPEG audio or DTS also work fine.

Just in case, my setup has W7 x64 SP1 sending the audio over NVIDIA HDMI (latest drivers) to a Denon receiver.

This message was edited 4 times. Last update was at Oct 15. 2012 19:19

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 16, 2012 03:31

Hi,
I checked the issue here and cannot reproduce it.

my M2TS files with HD audio can playback normally using "non decoded...." option.

can you please provide your platform info

http://forum.cyberlink.com/forum/posts/list/21448.page

greetings
Michael Technical Support

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tHE uKER

Newbie Joined: Aug 14, 2011 21:14 Messages: 44 Offline

Oct 16, 2012 03:36

As I said, it happens with files with AC3 audio, not HD audio.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 16, 2012 03:39

Hi,
please post DXDIAG log and EVENT log entry of the GP

[UPDATE]
- can reproduce the issue here now!

br
Michael

This message was edited 1 time. Last update was at Oct 16. 2012 03:45

Technical Support

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tHE uKER

Newbie Joined: Aug 14, 2011 21:14 Messages: 44 Offline

Oct 16, 2012 04:17

Good to hear.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 23, 2012 05:07

Hi,
until a patch is ready to fix this issue - please try the following workaround:

The issue can be worked arround as following:
1. In the Blu-ray menu, guide users to select a different audio track which is non-TrueHD format before playback.
2. It should playback normally.
3. Change the audio track back to the default TrueHD a few seconds later.
4. TrueHD audio BD playback normally.

Another workaround as following
1. In PDVD 12 trial, guide users to set audio output as PCM before playback.
2. It should playback normally.
3. Change the audio output back to ‘nondecoded high definition audio’ a few seconds later.
4. TrueHD audio BD playback normally.

sorry for the inconvenience
Michael Technical Support

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tHE uKER

Newbie Joined: Aug 14, 2011 21:14 Messages: 44 Offline

Oct 23, 2012 13:08

I think you posted in the wrong thread.
This issue has nothing to do with Blu-ray, and the workaround is as easy as selecting "non decoded DD/DTS" before playing a file that has DD audio.